Application Support Engineer

Support Equities Cash Execution Technology: Provide technical and operational support for electronic trading platforms, ensuring stability, performance, and compliance with enterprise standards.

Incident Management & Resolution: Act as a primary point of contact for order/trade inquiries, connectivity issues, and major incident communications to internal stakeholders and external clients.

Performance Monitoring & Analysis: Conduct proactive analysis of client activity (e.g., dormant accounts, penetration rates) and system performance to identify opportunities for improvement., * Support Equities Cash Execution Technology : Provide technical and operational support for electronic trading platforms, ensuring stability, performance, and compliance with enterprise standards.

• Incident Management & Resolution : Act as a primary point of contact for order/trade inquiries, connectivity issues, and major incident communications to internal stakeholders and external clients.
• Performance Monitoring & Analysis : Conduct proactive analysis of client activity (e.g., dormant accounts, penetration rates) and system performance to identify opportunities for improvement.
• Collaboration with Business & Technology Teams : Work closely with Sales, Trading, and global technology teams to prioritize and deliver enhancements aligned with business objectives.
• Operational Excellence : Implement process improvements, maintain quality controls, and ensure adherence to internal policies and regulatory requirements.
• Reporting & Metrics : Produce regular reports on system stability, incident trends, and team performance to support transparency and continuous improvement.
• Python
• SQL
• Unix

qualifications:

Collaboration with Business & Technology Teams: Work closely with Sales, Trading, and global technology teams to prioritize and deliver enhancements aligned with business objectives.

Operational Excellence: Implement process improvements, maintain quality controls, and ensure adherence to internal policies and regulatory requirements.

Reporting & Metrics: Produce regular reports on system stability, incident trends, and team performance to support transparency and continuous improvement.

Python

SQL

Unix

Performance Monitoring,Python,SQL *,Unix,communications,primary point of contact,Collaboration,business objectives,continuous improvement,electronic trading,Equities,Incident Management,Metrics,Operational Excellence,operational support,internal policies,process improvements,quality controls,regulatory requirements,Sales,Trading