SENIOR SALESFORCE SOLUTION ARCHITECT

Our client is seeking an experienced Salesforce Senior Solution Architect to design, enhance, and deliver enterprise Salesforce solutions across Service Cloud, Sales Cloud, and CPQ. This hands-on leadership role requires deep Salesforce architecture expertise, enterprise integration experience, and the ability to collaborate with distributed technical teams. The ideal candidate will drive scalable solutions, platform modernization, and AI-assisted development within a complex Salesforce environment. Description - Salesforce Senior Solution Architect:

• Lead architecture, design, and hands-on delivery of Salesforce solutions, extending existing Case management capabilities to new teams while maintaining current functionality.
• Design and enhance Service Cloud capabilities, including Case intake, queue-based routing, entitlements, milestones, SLAs, business hours, holidays, and escalations.
• Develop operational reports and dashboards to monitor service performance, workload, and business outcomes.
• Deliver configuration-first enhancements across Sales Cloud and Salesforce CPQ, incorporating custom development as needed.
• Design and oversee integrations between Salesforce and enterprise platforms, including NetSuite, Certinia, MuleSoft, and Snowflake.
• Establish and maintain Salesforce architecture standards, data model governance, security, and technical debt management within a consolidated Salesforce org.
• Provide technical leadership to India-based engineering teams while remaining hands-on with development, solution reviews, and troubleshooting.
• Leverage AI-assisted development tools to improve engineering productivity, documentation, testing, and solution quality.
• Collaborate with client stakeholders to translate business requirements into scalable Salesforce solutions.
• Support Agile delivery processes, release management, and continuous platform improvements.

• 10+ years of IT experience, including at least 5 years of Salesforce architecture and development experience.
• Deep Salesforce Service Cloud expertise, including Case management, routing, queues, entitlements, milestones, SLAs, business hours, holidays, and escalations.
• Strong hands-on experience with Salesforce Sales Cloud and CPQ, including partner/reseller sales processes and professional services quoting.
• Proficiency in Apex, Lightning Web Components (LWC), Salesforce APIs, and legacy Visualforce.
• Strong understanding of Salesforce security, data modeling, integration architecture, and API-led integrations using MuleSoft.
• Experience integrating Salesforce with enterprise platforms such as NetSuite, Certinia, and Snowflake.
• Experience managing complex Salesforce environments, including architecture governance, org consolidation, technical debt, and release processes.
• Strong Salesforce DevOps and CI/CD experience, including Copado, Copado CLI, GitHub, branching strategies, and pull requests.
• Experience with Salesforce CLI (SF CLI), VS Code, and AI coding assistants such as GitHub Copilot, Claude Code, or Devin.
• Knowledge of Salesforce second-generation packaging (2GP) and unlocked packages.
• Experience using Jira, Confluence, and familiarity with Datadog and Loom.
• Experience working in Agile environments with distributed onshore and India-based technical teams.
• Excellent communication, problem-solving, stakeholder management, and client-facing presentation skills.
• Ability to accommodate partial overlap with India working hours.
• Salesforce Application Architect or System Architect certification required.
• Salesforce Service Cloud Consultant or Salesforce CPQ Specialist certification preferred.
• Experience with Salesforce Billing, multi-cloud implementations, and Salesforce modernization initiatives preferred.
• Familiarity with Nintex Drawloop, Salesforce AI capabilities, and enterprise data-platform integrations is a plus.

• Location: Remote role (Must be located near one of these locations: Dallas, Atlanta, Chicago, NY, Boston, Denver, or Houston) + 20% travel
• 401 (k), Health, dental, vision, and life insurance options
• Pay range: $80/hr - $105/hr