Technical Field Specialist / Mobile Application Testing

The Technical Field Specialist serves as the technical lead for field-based testing and validation programs involving fitness and activity-tracking technologies. Working under the direction of the Project Manager/Workflow Lead and in close collaboration with Operations Leadership, this role combines mobile application testing, technical troubleshooting, field operations, project coordination, operator training, and hands-on data collection.

The successful candidate will help plan and execute pilot programs, configure and troubleshoot mobile devices and applications, guide Field Operators, monitor testing quality, and ensure data is collected and uploaded accurately according to client specifications.

This is a hands-on, field-based position for someone who enjoys technology, problem-solving, and working in a fast-paced operational environment.

Physical Requirements and Work Environment

Please review these requirements carefully before applying.

This position is based in our San Jose, California office and supports field operations throughout the Bay Area. Workdays frequently begin early, typically between 5:00 AM and 7:00 AM or 08-09AM PST depending on client testing schedules.

This is not a traditional desk job. A significant portion of the workday involves actively participating in physical activities used to test and validate fitness and activity-tracking technologies.

Candidates must be comfortable with:

• Walking several miles throughout the day.
• Hiking on trails and uneven terrain.
• Running or jogging during testing sessions.
• Cycling while using designated testing equipment.
• Standing and walking for extended periods.
• Working indoors and outdoors in varying weather conditions.
• Carrying multiple mobile devices, accessories, and testing equipment.
• Traveling between multiple testing locations throughout the day.
• Working independently while maintaining regular communication with the Operations Team.

Key Responsibilities1. Pilot Planning and Preparation

• Collaborate with Project Managers and Operations Leadership to plan and prepare pilot testing programs.
• Develop project charters, operational documentation, and testing procedures.
• Validate workflows and document process requirements.
• Train Field Operators on testing procedures, device configuration, and application usage.
• Configure mobile devices, operating systems, applications, user accounts, and network connectivity.
• Verify communication between mobile devices, applications, and backend systems.
• Troubleshoot hardware, software, application, and connectivity issues.
• Log, track, and coordinate the resolution of technical issues with engineering teams.
• Prepare, configure, and verify testing equipment before field deployment.

1. Field Operations and Testing * Conduct trial runs to validate equipment, workflows, and procedures before production testing. * Lead and participate in field-based testing and data collection activities. * Coordinate and support Field Operators to ensure testing is completed safely and accurately. * Monitor pilot execution, testing quality, and adherence to client specifications. * Troubleshoot mobile devices, applications, and connectivity issues in real time. * Collect diagnostic logs and relevant technical information to support issue investigation. * Escalate technical issues to the appropriate engineering or project teams. * Communicate testing progress, operational status, and blockers to Project Managers and Operations Leadership. * Ensure testing activities follow established procedures and client requirements.

2. Post-Operations and Reporting * Verify successful data synchronization and uploads to backend systems. * Document pilot outcomes, testing observations, and operational findings. * Identify and report application defects, downtime, and unexpected device behavior. * Track reported bugs and follow up with technical teams on resolution progress. * Participate in data review and analysis to identify discrepancies and recurring issues. * Recommend workflow improvements and operational efficiencies. * Maintain accurate testing records, issue logs, and project documentation.

• Bachelor’s degree or 2-3 years of relevant technical support, mobile application testing, or QA experience.
• At least one year of experience in mobile application QA testing or technical support.
• Hands-on experience troubleshooting Android and/or iOS devices.
• Experience with Google Workspace, Google Sheets, Microsoft Excel, or similar productivity tools.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently in a fast-paced, changing environment.
• Professional communication skills when interacting with clients and internal stakeholders.
• Valid U.S. driver’s license and ability to meet required driving history standards.
• Ability to travel locally to testing sites throughout the Bay Area., * How many years of experience do you have in mobile application QA testing or technical support?
• Have you troubleshot Android or iOS devices and mobile applications?
• Are you comfortable working outdoors and participating in walking, hiking, running, or cycling during testing sessions?
• Do you have experience using Google Sheets, Microsoft Excel, or similar tools to document test results and track issues?
• Have you documented software bugs, collected diagnostic logs, or worked with engineering teams to resolve technical issues?