CIE Implementation and Project Manager

The Project Manager will work directly with participating organizations to support technology onboarding, workflow development, training, troubleshooting, and effective use of CIE tools. This includes providing at-the-elbow assistance to partner staff, building trust and relationships with community partners, identifying barriers to implementation, and coordinating with technology vendors and Access Health staff to resolve issues and improve system functionality and adoption.

The position will also manage assigned CIE projects, coordinating workplans, timelines, deliverables, partner activities, and implementation milestones. Working closely with Access Health leadership, community-based organizations, healthcare providers, technology vendors, and other partners, the Project Manager will help translate CIE priorities into coordinated implementation activities that strengthen health and social care coordination across West Michigan.

Principal Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities.

CIE Technology Implementation and Partner Support

• Support onboarding and implementation of CIE technology with participating community-based organizations, healthcare providers, and other partners.
• Provide direct, hands-on training, at-the-elbow assistance, and implementation support to staff using CIE technology and referral workflows.
• Develop and maintain a thorough working understanding of CIE technology platforms, including system capabilities, user functions, referral processes, and relevant data-sharing and interoperability workflows.
• Work with partner organizations to understand existing processes, identify implementation needs, and support integration of CIE tools into day-to-day operations.
• Identify, document, and troubleshoot technology and workflow issues, resolving issues within the scope of the position and coordinating with vendors or internal staff when additional technical assistance is needed.
• Develop and maintain training materials, user guides, workflow documentation, and other resources to support effective system use.
• Gather user feedback, identify opportunities for system and workflow improvements, and communicate implementation needs to Access Health leadership and technology vendors.
• Support consistent application of established privacy, consent, data-sharing, and security protocols during implementation.
• Monitor implementation progress and partner adoption, identifying additional training, workflow adjustments, or technical support needed to promote successful use of CIE tools.

CIE Project Management

• Manage assigned CIE projects, including workplans, timelines, deliverables, implementation milestones, and project documentation.
• Coordinate implementation activities across participating organizations, technology vendors, and project workstreams.
• Monitor project progress, identify barriers and dependencies, and coordinate next steps to maintain implementation momentum.
• Support planning and execution of CIE expansion activities, including onboarding additional organizations, implementing new workflows, and supporting additional service areas.
• Coordinate project meetings, document decisions and action items, and follow up with responsible parties to support timely completion of deliverables.
• Support project reporting, grant and contract requirements, and preparation of implementation updates and related materials.
• Maintain organized project records and processes for tracking implementation issues, decisions, and outstanding activities.
• Coordinate testing, rollout, and implementation of new or modified system functionality in collaboration with technology vendors and participating organizations.
• Support regional CIE implementation and coordination efforts as projects, partnerships, and funding opportunities develop.

Partner Coordination and Engagement

• Establish and maintain productive working relationships with participating CIE organizations, technology vendors, healthcare providers, community-based organizations, and other partners.
• Serve as a primary point of contact for assigned partner implementation activities, providing responsive assistance and coordinating additional support as needed.
• Facilitate implementation meetings, partner check-ins, training sessions, and project workgroups.
• Gather and synthesize partner feedback to inform implementation planning, workflow improvements, and project priorities.
• Coordinate communication among participating organizations, vendors, and Access Health staff to support shared understanding of implementation expectations, progress, and next steps.
• Support collaborative problem-solving and the development of processes that reflect the operational needs and capacities of participating organizations.
• Identify recurring implementation challenges and opportunities to improve partner experience, technology adoption, and coordination across the CIE network.

Shared Responsibilities of All Staff

• Adhere to Access Health’s Guiding Principles in all actions and decisions.
• Maintain ethical standards and promote a consistent organizational culture.
• Adapt to change while ensuring continued productivity and efficiency.
• Foster positive relationships internally and externally to achieve organizational objectives.
• Collaborate with colleagues to set goals, troubleshoot, and make effective decisions.
• Communicate clearly and effectively through various channels.
• Identify opportunities to improve organizational operations, systems, and processes.
• Use organizational systems and resources efficiently and responsibly.
• Prioritize the needs of individuals and organizations served by Access Health.
• Promptly report suspected fraud and abuse to the Supervisor or Compliance Officer.
• Handle Protected Health Information (PHI) in accordance with HIPAA requirements and organizational policies.
• Comply with applicable federal and state laws and internal policies.
• Perform other duties as assigned.

• Bachelor’s degree [MS1] , with a preference for a focus in information systems, social or natural sciences, healthcare administration, public health, business administration, project management, or a related field, or an equivalent combination of education and relevant experience.
• Experience coordinating projects, technology implementations, system onboarding, or operational improvement initiatives involving multiple stakeholders.
• Demonstrated ability to learn software platforms, understand system functionality and workflows, and assist others in adopting and using technology effectively.
• Experience providing direct support, training, or technical assistance to users with varying levels of technological experience.
• Strong organizational and project management skills, including the ability to manage competing priorities, track deliverables, and follow through on assigned responsibilities.
• Strong communication and interpersonal skills, including the ability to work effectively with individuals across organizations and professional disciplines.
• Demonstrated problem-solving skills and ability to identify, document, and coordinate resolution of technical or operational challenges.Preferred Education, Experience, and Skills
• Two or more years of experience in software implementation, technology project management, customer onboarding, technical assistance, healthcare operations, or related work.
• Experience supporting implementation or adoption of technology platforms across multiple organizations or locations.
• Familiarity with Community Information Exchanges, health information exchanges, electronic health records, care coordination platforms, case management systems, or electronic referral systems.
• Experience working with community-based organizations, healthcare providers, health departments, or social service organizations.
• Experience collaborating with software vendors to troubleshoot issues, communicate user needs, and support system improvements.
• Experience developing training materials, user guides, workflow documentation, and implementation resources.
• Familiarity with data sharing, interoperability, consent, privacy, or information security considerations in healthcare or social services.
• Experience with project management software, issue-tracking systems, or other tools used to coordinate complex implementation activities.
• Relevant professional training or certifications in project management, healthcare information technology, software implementation, or related areas., * Strong technical aptitude and interest in understanding how software systems function, including their capabilities, limitations, and interactions with organizational workflows.
• Ability to learn new technology independently and become a knowledgeable resource for others.
• Strong project management, organization, attention to detail, and follow-through.
• Ability to translate technical information into clear, accessible guidance for nontechnical users.
• Comfortable working directly with partner organizations, including providing in-person, at-the-elbow implementation assistance.
• Strong troubleshooting and analytical skills, including the ability to distinguish between technical issues, workflow challenges, and training needs.
• Ability to manage multiple projects and balance immediate implementation needs with longer-term deliverables.
• Ability to build productive relationships and collaborate with technology vendors, community organizations, healthcare partners, and internal staff.
• Patience, adaptability, curiosity, and a collaborative approach to problem-solving.
• Ability to work independently, recognize when issues require escalation, and follow through to resolution.
• Comfortable working in an evolving environment where systems, processes, and project priorities continue to develop.
• Commitment to Access Health’s Mission, Vision, Values, and Guiding Principles.

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance