Enterprise Applications Engineer II

• Under the supervision of the Manager, Enterprise Applications, oversee all aspects of Enterprise Applications and other assigned tasks.
• Perform day-to-day Microsoft 365 administration using role-scoped, just-in-time (PIM) access, including license assignment, group membership, Teams policy exceptions, shared mailboxes, and SharePoint site provisioning, following established procedures and approvals.
• Prepare recurring Microsoft 365 license and Copilot usage reports, maintain reporting workbooks, and monitor administrative alerts, reporting trends and exceptions to the Manager.
• Maintain an inventory and renewal calendar for app registrations and SSO certificates, and prepare runbooks for routine renewals; production changes are reviewed and approved by the Manager before implementation.
• Follow established governance and change management standards, and escalate requests involving security policy, Conditional Access, DLP, tenant-level settings, new environments, or vendor and licensing decisions to the Manager.
• Monitor, troubleshoot, and resolve failures in automated file transfers and integrations (e.g., scheduled jobs, bank and ERP file flows), communicating status to affected stakeholders.
• Perform routine maintenance of automation and integration platforms, including updates, upgrades, and testing in non-production environments, coordinating with infrastructure teams through the change management process.
• Provide 2nd and 3rd tier support for all Help Desk escalated issues, and triage access and service requests received through ServiceNow and the Enterprise Applications support channel.
• Partner with business users to provide application training and support and to participate in business process discussions.
• Design, build, test, and maintain scripts and automations (e.g., PowerShell, SQL, Power Automate) following established standards.
• Analyze and propose improvements to business processes, system performance, and data integrity, focusing on reducing manual processes and increasing automation.
• Create and maintain technical documentation, including runbooks, system and data-source inventories, integration inventories, service account and credential change procedures, and change records.
• Ensure the uptime and operation of internal systems and services. Coordinate with other IT teams and business units to address and resolve problems in alignment with business needs and goals.
• Support periodic access reviews and evidence requests for IT general controls and audit activities.
• Participate in the testing and evaluation of new tools and in projects as assigned, contributing to planning, analysis, documentation, and implementation.
• Implement best practices for scalability, supportability, ease of maintenance, and system performance.
• Mentor and train fellow systems engineers, providing on-the-job support and acting as a positive role model.
• Provide after-hours support as needed.
• Perform other related duties as needed.

• Microsoft Technologies: Strong knowledge of Microsoft 365 administration (user, license, group, Teams, Exchange Online, and SharePoint), Entra ID, Azure, Power Platform administration, and related security technologies.
• System Management: Proficiency in change control, configuration management, patch management, high availability systems, structured design, and support methodologies. Familiarity with least-privilege and role-based access concepts, including privileged identity management; ServiceNow experience is a plus.
• Integration Concepts: Experience with SFTP/FTPS, file-based integrations, scheduled jobs, and automation and integration platforms.
• Automation: Proficiency in various programming and scripting languages (e.g., PowerShell, SQL) for task automation.
• Operating Systems: Proficiency in Windows operating systems.
• Database Administration: Deep understanding of database maintenance and administration principles and practices.
• Soft Skills: Adaptability, conflict management, effective communication, excellent customer service, strong ethics, job knowledge, organization skills, professionalism, and a results-driven approach.
• Safety and Security: Adherence to safety and security procedures with the ability to make informed decisions beyond guidelines.

Education and Experience:

• Bachelor’s degree in an information technology field or four years of experience in lieu of a degree.

Physical Demands and Hazards for Office Employees:

This position requires prolonged periods of sitting, frequent computer use, occasional lifting of office supplies, and may involve travel., Required

• Bachelor’s degree in an Information Technology-related field or four (4) years of relevant experience in lieu of a degree.
• Experience with change management, system maintenance, and technical documentation.
• Experience providing advanced technical support and troubleshooting enterprise systems.
• Experience developing and maintaining PowerShell, SQL, or Power Automate solutions.
• Experience supporting system integrations, automation platforms, and automated file transfers.
• Experience administering Microsoft 365, Entra ID, Azure, and enterprise applications., Preferred
• Bachelors or better in Information Technology or related field, Preferred
• Project Management
• Problem solving
• Systems Administration
• Information Technology, * Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well