Computing Systems Tec 5

Innovative Customer Experience (ICE) division is seeking an energetic and customer-focused Computing Systems Tec for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, and students. The ICE-FS group is responsible for the desktop support for computing environments at the Laboratory. The group is organized around field support groups that are focused on supporting unclassified and classified programmatic and mission support needs. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for ICE-FS customers in a heterogeneous computing environment.

Computing Systems Tec 5 (CST-5) ($80,400 - $127,900) The successful candidate will perform a full spectrum of system administration duties, including but not limited to:

• Installing, configuring, and troubleshooting desktop, workstations, and network issues in a heterogeneous environment
• Recommending hardware and software solutions, including new acquisitions and upgrades
• Interacting with senior internal and external personnel
• Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Providing technical solutions to complex problems
• Providing assistance and knowledge to peers
• Mentoring and train fellow team members in basic Windows system administration
• Support of Microsoft Windows systems, virtual desktop infrastructures (VDI), point to point and diskless architectures such as VMWare Horizon based clients in classified environments
• Supporting customers on both the unclassified and classified environments, * For full consideration, please submit a comprehensive cover letter that addresses each key requirement of the position
• Position may require working inside of a Plutonium Facility and wearing the appropriate PPE to accomplish job tasks/assignments

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People’s Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People’s Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents (“green card” holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. Where You Will Work

• Experience administering, troubleshooting, and resolving operating system, hardware, and application issues on Microsoft Windows and Mac OS X desktop administration
• Experience utilizing a work ticket management system to distribute work, gather metrics, and efficiently respond to customer requests
• Experience with vulnerability remediation and system patching
• Experience utilizing automated installation and configuration management tools
• Demonstrated excellent customer service, exceptional work ethic and time management
• Extensive experience interacting with customers and peers in a professional and responsive manner

Education/Experience: Position requires a High School diploma or equivalency and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation. At this level, additional training, certification, and/or education may be expected, including associate’s degrees and graduation from technical institutions.

Desired Qualifications:

• Active DOE L or Q clearance, or equivalent, transferable clearance
• Experience mentoring IT team members
• Applicable vendor certification (Microsoft, VMware, NetApp, CompTIA A+, CCNA)

Essential Job Functions (can perform with or without reasonable accommodation):Must be able to lift up to 20 lbs.

Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management., * Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.