Aws Cloud Engineer

• Monitor and respond to AWS infrastructure alerts using PagerDuty and customer support tickets.
• Troubleshoot AWS services, including EC2, ECS/EKS, RDS, Lambda, S3, CloudWatch, Route 53, ALB/NLB, and VPC networking.
• Resolve incidents within defined SLAs and follow runbooks and escalation procedures.
• Manage AWS Support cases and provide timely customer updates.
• Configure and maintain Datadog/CloudWatch monitoring, dashboards, and alerts.
• Document incident timelines, troubleshooting steps, and root causes.
• Identify recurring issues and recommend operational improvements.
• Collaborate with architecture teams and potentially expand into security operations.

• AWS Solutions Architect Associate or Professional certification.
• Hands-on AWS infrastructure operations experience.
• Multi-account AWS environments and cross-account IAM role assumption.
• Infrastructure as Code (Terraform or CloudFormation).
• Incident management, alert triage, severity classification, and SLA-driven support.
• Troubleshooting AWS compute, networking, storage, and database services.
• Monitoring tools such as Datadog, CloudWatch, and PagerDuty.
• Strong written and verbal communication during incidents.

Preferred Skills

• Datadog administration: agents, custom metrics, monitors, dashboards, integrations, and alert routing.
• CrowdStrike Falcon deployment, policy configuration, and detection/response.
• SOC or security operations experience, including threat detection and incident response.

Nice-to-Have Skills

• AWS SysOps Administrator, DevOps Engineer, or Security Specialty certifications.
• ECS/EKS container orchestration.
• FinOps and AWS cost optimization.
• NOC or operations center experience.
• AWS security services: GuardDuty, Security Hub, CloudTrail, and IAM Access Analyzer., Look for a hands-on AWS Cloud Support/Operations Engineer with strong incident response and troubleshooting skills, Terraform or CloudFormation experience, and an AWS Solutions Architect certification. Important screening criteria