Technical Professional Services Consultant - Casino

We are seeking an experienced Technical Professional Services Consultant with a strong background in Casino Operations, Gaming Systems, and Software Implementation. The consultant will work directly with casino clients to understand their business requirements, implement proprietary gaming software solutions, provide technical guidance, and deliver end-user training., * Work closely with casino clients to understand business operations and technical requirements.

• Lead software implementation, configuration, testing, and deployment activities.
• Provide technical consulting and guidance on casino gaming systems and applications.
• Support User Acceptance Testing (UAT), system upgrades, installations, and post-go-live activities.
• Deliver training to casino employees, management, and other stakeholders.
• Conduct Instructor-Led Training (ILT), On-the-Job Training (OJT), and Virtual Instructor-Led Training (VILT).
• Identify and resolve technical issues during implementation and production support.
• Collaborate with Product Management, Engineering, Technical Training, and Support teams.
• Maintain strong relationships with casino personnel, including operational staff, managers, and executives.
• Ensure successful software implementation and high levels of customer satisfaction.

The ideal candidate should have hands-on experience in casino technology, software configuration, implementation, testing, troubleshooting, and client support. Experience with IGT gaming products is highly preferred., * 5+ years of experience in technical consulting, software implementation, professional services, or IT training.

• Strong understanding of casino operations and gaming industry processes.
• Experience with software configuration, implementation, testing, and troubleshooting.
• Knowledge of User Acceptance Testing (UAT) and post-production support.
• Experience delivering technical training to end users and business stakeholders.
• Excellent communication, presentation, customer service, and problem-solving skills.
• Ability to work independently and collaborate with cross-functional teams.
• Willingness to travel approximately 50-80%, including extended client-site assignments.
• Flexibility to work weekends, holidays, and varied shifts when required., * Previous experience with IGT (International Game Technology) casino gaming software.
• Knowledge of Casino Accounting, Machine Accounting, and Slot Operations.
• Experience with EZPay, Fills & Jackpot Processing, Attendant Workstation, and Advantage Monitor.
• Knowledge of Casino Cage, Cage and Table Accounting (CTA), and Table Manager.
• Experience with Casino Marketing, Player Loyalty, Patron Management, and Bonusing Products.
• Exposure to Tournament Manager and Dynasty ETG systems.
• Previous experience working directly with casino operations teams.

Additional Requirements

• Ability to travel domestically and internationally as needed.
• Comfortable working at customer locations and interacting with different levels of casino personnel.
• Strong customer-facing consulting and training capabilities.

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

One of our clients is looking for a Technical Professional Services Consultant - Casino@ Las Vegas, NV (Hybrid), please find below the details of the position.