IT Client Support Specialist II

The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the UCF community across multiple campuses, including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success, research, creativity, and lifelong learning.

Our forward-thinking organizational structure is designed to maximize impact:

• Academic Engagement: Partnering with students, faculty, and the community.
• Administrative Services: Offering comprehensive financial, physical, and talent support.
• Resources & Discovery: Curating and optimizing access to vital content.
• Digital Strategies, Impact, & Visibility: Leveraging technology and elevating the research enterprise.

At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative.

The Opportunity:

UCF Libraries seeks an IT Client Support Specialist II to help create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. This position supports the everyday tools that keep library services moving while also maintaining innovative technologies that encourage exploration, creativity, and research.

The Specialist will troubleshoot workstations, printers, scanners, accessibility equipment, and library-specific applications while helping maintain the specialized technology of the Digital Exploration Center. From public printing and one-on-one technical support to podcasting facilities, AR/VR tools, visualization systems, and multimedia equipment, this role offers the opportunity to work across a unique and evolving technology environment.

Responsibilities:

• Supports the various public technologies within the library, including scanners, printers, and accessibility machines.
• Provides backup support for Library-specific applications, Including Dematic EMS (ARC), Acuity Lighting, Azure File shares.
• Manages and maintains all technological resources within the Digital Exploration Center space, encompassing the Igloo Visualization system, photography and video studio equipment, podcasting and audio production facilities, and augmented/virtual reality (AR/VR) technologies.
• Assists with inquiries about innovative technologies and research tools, troubleshoots issues, and provides one-on-one tech support.
• Coordinates with the Head of Library Information Technology Services & Infrastructure and the UCF Office of Instructional Resources (OIR) on the Libraries technologies, instruction room, and meeting spaces.
• Manages and trains Libraries IT student workers.

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor’s degree and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)., * Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.

• Experience with the setup of multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audio-visual systems for classrooms and events.
• Experience with one or more specialized technologies, such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
• Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
• Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
• Experience supporting technology and providing customer service within a library, higher-education, academic, or similarly user-centered environment., All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.