It Support Technician

• Resolves and closes incidents and service requests in accordance with help desk procedures and allocated timelines

• Escalates unresolved incidents and service requests within agreed timescales
• Logs relevant incident and service request details in accordance with process
• Communicates with users regarding incident progress
• Ensures tickets are updated until issues are resolved
• Complies with Health, Safety and Environment (HSE) and IT policies
• Liaises with users, IT support groups, and third-party providers when necessary
• Performs staging of PCs

• Performs IMAC (Install, Move, Add, and Change) activities for end-user hardware, including laptops, desktops, mobile devices, printers, desk phones, and meeting-room devices

• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and VIP requests
• Manages centralized hardware and spare-parts stock, inventory, and surplus equipment
• Provides break-fix services to nearby small sites, using shipping options such as device exchange or loaner PCs
• Provides asset disposal services
• Coordinates with hardware vendors for break-fix services
• Images and provisions devices, and sets up and builds workstations
• Updates the AMDB with hardware and software information
• Manages logistics for PCs and other devices

Must Have Technical/Functional Skills

• Strong knowledge of desktop and laptop hardware
• Very strong hands-on experience with hardware and software
• Good knowledge of Windows 10, Windows 7, and Microsoft Office
• Knowledge of macOS
• Application and software installation and troubleshooting
• Knowledge of or exposure to ticketing tools such as ServiceNow
• Strong troubleshooting skills
• Hardware, operating system, and software knowledge for laptops, desktops, and mobile devices
• Working knowledge of supporting computer peripherals such as printers and scanners
• Strong hands-on experience with hardware and software
• Hardware, operating system, and software knowledge, BACHELOR OF COMPUTER SCIENCE

Salary Range: $55,000-$60,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.