Senior ServiceNow Developer

As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards., * Design, develop, configure, and implement ServiceNow applications, modules, and enhancements.

• Work independently and collaboratively as a senior member of a technical delivery team.
• Support multiple ServiceNow instances and domains for internal and external customers.
• Participate in Agile/Scrum ceremonies and contribute to iterative development efforts.
• Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices.
• Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions.
• Develop and maintain custom ServiceNow functionality, workflows, and integrations.

• Create and maintain: *

• Business Rules
• Script Includes
• Client Scripts
• Access Control Lists (ACLs)
• Workflow Activities
• UI Policies
• Catalog Items and Catalog Workflows
• Support deployment and rollout activities for new applications and enhancements.
• Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability.
• Ensure solutions align with security, governance, and federal compliance requirements.
• Contribute to documentation, knowledge transfer, and continuous process improvement initiatives.

• Active Secret Security Clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
• 5+ years of hands-on ServiceNow development experience.
• Demonstrated experience supporting federal government clients and programs.
• Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities.
• Experience working in Agile/Scrum development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience translating business requirements into technical designs and implemented solutions.

Preferred Qualifications

• Deep knowledge of the ServiceNow platform and core modules, including: *

• Service Catalog
• Service Portal
• Incident Management
• Knowledge Management
• Reporting and Dashboards
• Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes.
• Knowledge of ITIL best practices and service management frameworks.
• Familiarity with PMP, PRINCE2, or related project management methodologies.
• Experience supporting enterprise-scale ServiceNow environments.
• Experience performing data analysis, data modeling, and working with large datasets.
• Understanding of software development lifecycle (SDLC) principles and enterprise application support.
• Experience with platform performance monitoring, optimization, and governance.

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• Additional ServiceNow certifications are highly desirable
• ITIL Foundation Certification preferred

At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees.

Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with applicable law.

ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies.