Software Technician (UMP)

The Department of Healthcare and Family Services (HFS) Bureau of Technical Operations (BTO) is seeking to hire an entry level software technician to join our team supporting the Illinois Department of Innovation and Technology (DoIT). The DoIT Team at HFS is leading a transformation to modernize the way citizens interact with the State of Illinois agency responsible for providing a wide variety of healthcare and family services/benefits to Illinois residents. This position involves supporting the HFS infrastructure in the Database Management unit. The ideal candidate will be ready to grow and learn in this position. If you possess these skills and experience, we invite you to apply for this position with DoIT!, * Under immediate supervision, serves as a Software Technician for the Department of Innovation & Technology (DoIT), supporting the Department of Healthcare and Family Services (HFS) assisting in performing of professional assignments to support application development within the Bureau of Technical Operations (BTO)

• Assists in establishing strategies for the implementation of vendor supplied software
• Assists in conducting system administration and software support for computer software
• Supports data and library management utilities such as Integrated Data Cluster Access method Services (IDCAMS), IEBCOPY, IEBGENER, SORT, FileManager, etc. utilized by the computer system
• Receives notification and resolves basic software problems
• Assists in conducting comprehensive studies on new software packages
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above, At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science, application services, or directly related fields OR requires satisfactory completion of an agency sponsored training program
• Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification

Preferred Qualifications

• One (1) year of experience with IBM Z/OS mainframe using TSO, JCL and IBM-supplied utilities
• One (1) year of experience with Microsoft, such as Windows, Office, SQL, and SharePoint
• One (1) year of experience analyzing data
• One (1) year of experience preparing reports and other documentation
• One (1) year of experience communicating with others at a variety of technical knowledge levels
• One (1) year of experience maintaining satisfactory professional relationships with others

Conditions of Employment

• Requires the ability to verify identity
• Requires employment authorization to accept permanent full-time position with the State of Illinois
• Requires the ability to pass a position specific, agency required background check
• Requires self-disclosure of criminal history
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties
• Requires ability to lift and carry objects weighing up to 10 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds
• Requires ability to travel in performance of duties
• Requires ability to work outside of normal business hours to meet deadlines
• The conditions of employment listed are incorporated and/or related to any duties included in the position description

Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need, As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program - voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).