Information Technology Support Specialist

The IT Support Specialist provides day-to-day technical assistance to employees across multiple locations and work environments. This position is responsible for resolving end-user technology issues, managing user access, supporting Microsoft environments, maintaining endpoint devices, and assisting with broader IT and security initiatives.

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred. \n

• Relevant professional experience may be considered in place of formal education. \n

• Approximately 3-5 years of experience in IT support, desktop support, service desk, or a similar technical support environment. \n

• Demonstrated experience supporting Microsoft Windows environments. \n

• Hands-on experience troubleshooting and administering Microsoft 365. \n

• Working knowledge of Active Directory and Microsoft Entra ID.

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• Deliver Tier 1 and Tier 2 technical support for workstations, laptops, mobile devices, printers, and other IT equipment. \n

• Investigate and resolve issues involving Windows, Microsoft 365, email, business applications, hardware, networking, and connectivity. \n

• Provide technical assistance to both onsite and remote employees across multiple offices or locations. \n

• Log, update, prioritize, and close incidents and service requests within the organization’s IT service management system. \n

• Escalate complex or unresolved technical issues to senior IT personnel, engineering teams, or third-party vendors when appropriate. \n

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Identity & Access Management

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• Administer user accounts and security groups within Active Directory and Microsoft Entra ID (formerly Azure Active Directory). \n

• Handle password resets, account changes, permissions, group assignments, and access requests. \n

• Assist with employee onboarding, offboarding, and other identity lifecycle activities. \n

• Support multifactor authentication enrollment, configuration, and troubleshooting. \n

• Assist with Microsoft 365 account provisioning, licensing, and mailbox administration. \n

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Endpoint & Device Management

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• Configure, deploy, maintain, and troubleshoot desktop and laptop computers. \n

• Assist with mobile and endpoint management activities. \n

• Utilize endpoint and asset management platforms such as Microsoft Intune, Windows Autopilot, and Lansweeper. \n

• Participate in computer replacements, technology refreshes, hardware rollouts, and equipment deployments. \n

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Security & Compliance

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• Follow established information security policies, procedures, and technical controls. \n

• Assist users with MFA and other security-related requirements. \n

• Support endpoint security initiatives and remediation of identified vulnerabilities. \n

• Identify and report suspected security incidents, vulnerabilities, or other potential risks to the appropriate IT personnel. \n

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IT Projects & Operational Support

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• Provide technical assistance during office relocations, expansions, and organizational onboarding activities. \n

• Assist with the evaluation, testing, deployment, and adoption of new hardware and software technologies. \n

• Contribute to IT process improvements and operational initiatives. \n

• Develop and maintain internal technical documentation, procedures, and knowledge base resources.