Sr Manager, Software Engineering

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants efficiently and effectively.

The Senior Manager Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall adoption of versions of our POS software within our restaurants.

Accountabilities & Responsibilities

Establish a technical vision and strategy for restaurant products, specifically focusing on McDonald’s Point of Sale.

Drive a technical direction for the product and lead a development team.

Assist with critical transformation effort to modernize McDonald’s POS and reduce complexity and time to deploy

Lead the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD

Ensure the code development is in line with the architectural, quality and security standards and practices

Maintain documentation standards for all software shipped by the team.

Answer technical questions from the squad and stay accountable for technical solutioning

Mentor junior TLs when applicable

Assist and be the subject matter authority on features and capabilities to our development partners and other product teams to ensure alignment

Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business.

Build and implement optimization experiments to validate and optimize features adoption

Provide leadership to team members and peers by collaborating; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; leading resources; driving the resolution of issues; and holding self and team accountable for results

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience

5+ years of technology experience required, .net experienced preferred

Expertise on McDonalds POS system preferred

3+ years of Agile Product Management experience, preferably on customer-facing products leading agile development teams

Significant software development experience, with knowledge of Agile software development processes

Experience teaming up with team members across an at-scale, complex, global matrixed org setup

Excellent understanding of latest development technologies

Experiences with code refactoring, design patterns, iterative development, continuous deployment, highly scalable applications, and application security

Experience in Agile Development, application of Agile techniques and delivery practices

Strong communication skills with ability to explain complex technical decisions to non-technical collaborators

A bias toward action and incremental improvements

Strong quantitative analysis skills, analytics approach and skills in research and analysis

A passion for driving an improved customer experience as well as a passion for improving operations

A love of new technologies and the drive to find ways to implement better tools and processes

Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners

Experience leading multi-functional teams and managing indirect reports to achieve organizational goals

Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation

Curious, committed, and a self-starter with a strong preference for taking initiative; Demonstrated history of achieving results

Customer-centric approach with a passion for understanding consumer behavior, trends, and opportunities for innovation

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification

and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s longterm incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform, Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog (https://medium.com/mcdonalds-technical-blog) to learn how technology and our global team are directly enabling the Accelerating the Arches strategy., McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at theforefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we are reshaping allareas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the bestand brightest from all over the globe, and they thrive in the space where feel-good meets fast-pace.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team aredirectly enabling the Accelerating the Arches strategy.