Production Support Analyst

Production Support Analyst - Epitec Skip to content

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• Terms of Service, Provide application and technical support to the critical 24×7 Credits, Working Capital and Asset Finance and Securitization applications.

Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.

Follow Information security and adhere to governance framework for the applications in the platform

Participate in the application security related projects and manage the server obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

Responsible for production support of Credits, Working Capital and Asset Finance and Securitizations applications

Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.

Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.

Supporting Operations team for technical issues

Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing Participate in technical projects

Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports

Provide expertise on production constraints and environment readiness Transversal and Framework

Maintain application and systems as per the Information Security guidelines.

Ensure data protection regulations are implemented from a data security standpoint.

Maintain monitoring, capacity planning and performance tuning of financing solutions applications components

Understand and document the technical process and data flows

Participate in the Change Control review meeting to ensure data quality and coordinate approvals

Manage the Cyberark bypass controls and assess for resolutions

Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency

Production Support, Analysis Skills, Production Support, Analysis Skills, Statement of Work (SOW), Technical Support, Finance Software, Disaster Recovery Software, Information/Data Security (InfoSec), Application Framework, Bachelor degree or higher in Computer Science or related fields Good understanding of Credits and Working Capital business lines

Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .

Must have at least one of Shell/Perl/Batch/Python scripting skills

Well versed with incident/problem/change management process

Excellent verbal and written communication skills

Good documentation skills - advanced knowledge of Excel, Word , PowerPoint

Good understanding of Java J2EE applications

Good to have infrastructure, MQ, Websphere, Tomcat knowledge

Good to have ITIL foundation knowledge/certification Experience with Unix/Linux/Windows servers.

Experience with application deployments and installations

Knowledge of SQL/Pl SQL

Knowledge of Tools like Jira, ITSM, SN

Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

24/7 availability during On-Call schedule

Good understanding of Service Now or similar tool and the service management processes

Understanding of data protection principles

Ability to work independently and collaboratively within a team