Ticketing Application Developer III

• Architected ticketing applications and internal domains that ensure high-speed resolution, automated user provisioning, and optimized routing logic
• High-performance data extraction workflows across relational and non-relational databases to support real-time operational visibility
• Innovative case management enhancements that directly support CXO department OKRs for system reliability and response time reduction
• Comprehensive technical documentation of ticketing flows, database schemas, and automation logic to facilitate team scalability
• Modernized deployment pipelines that utilize automated build and test cycles to improve the stability of interface enhancements
• AI-driven automation strategies, such as intelligent ticket classification or sentiment-based routing, to increase overall operational efficiency

• Proficiency in Python and JavaScript to design and maintain sophisticated automation scripts and application logic
• Strategic expertise in API management, encompassing the design, versioning, and secure deployment of internal service interfaces
• Technical knowledge of Microsoft SQL Server and AWS Athena to facilitate complex data interpretation and relational database management
• AI Literacy and the ability to identify opportunities for AI application within internal workflows to drive innovation
• Professional collaboration skills required to synthesize requirements from diverse stakeholders into actionable IT development plans
• Experience in full-lifecycle application development, particularly within environments requiring independent project prioritization and high-stakes problem-solving

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session., * Minimum Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)

• Minimum Experience: Experience in application development with a focus on case management or ticketing architectures
• Required Technical Skills: Familiarity with
• Python or JavaScript
• Microsoft SQL Server & AWS Athena
• API Design and Development
• Automated CI/CD Pipeline Maintenance

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role’s location and is subject to change.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws., Click the links to access the following statements: EEO Policy Statement (https://www.echostar.com/content/dam/echostar/files/EEO%20Policy%20Statement.pdf) , Pay Transparency (https://www.echostar.com/content/dam/echostar/files/Pay%20Transparency%20Nondescrimination%20Provision.pdf) , EEOC Know Your Rights (English (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights.pdf) /Spanish (https://www.echostar.com/content/dam/echostar/files/EEOC%20Know%20Your%20Rights%20%28Spanish%29.pdf) )

Salary Range

Compensation: $63150 - $90000/Yearly

About our Department

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.