Network Supp Spec II

We are seeking a Collaboration Engineer to support enterprise collaboration services and audio/video conferencing technologies for a major federal customer in Washington, DC. In this role, you will assist with the deployment, operations, and troubleshooting of Microsoft Teams, SharePoint, and enterprise conferencing solutions. You will ensure reliable communication across headquarters and regional sites, while supporting live AV/VTC streaming for high-visibility organizational meetings and events., * Assist in deploying, configuring, and maintaining enterprise collaboration platforms, including Microsoft Teams, Microsoft Teams Rooms, and SharePoint.

• Triage, troubleshoot, and resolve incidents and service requests related to unified communications and conferencing systems within defined SLAs.
• Provide hands-on daily support for conference room AV/VTC systems, including endpoints, displays, microphones, and peripheral devices.
• Support live and on-demand video streaming operations for corporate and high-visibility meetings, ensuring rapid incident resolution.
• Escalate complex AV/VTC and streaming challenges to senior engineering personnel or external vendors and track issues through closure.
• Author and update standard operating procedures (SOPs), runbooks, and end-user self-help documentation.
• Provide user enablement and training on collaboration tools, meeting workflows, and security compliance baselines.
• Participate in change validation testing and potential on-call or surge operational support as required.

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

3-5 years of professional experience in collaboration technology support or engineering within enterprise environments.

Hands-on experience configuring, administering, and troubleshooting Microsoft Teams, Teams Rooms, and SharePoint.

Proven experience supporting conference room AV/VTC systems and managing live/on-demand enterprise video streaming.

Strong troubleshooting and customer support skills within structured, SLA-driven IT service environments.

Ability to obtain and maintain an SEC Public Trust clearance prior to start.

Ability to work on-site at the Washington, DC facility.

PREFERRED QUALIFICATIONS

Experience supporting Microsoft 365 GCC environments and leveraging M365 administrative health tools.

Familiarity with ITSM ticketing platforms (e.g., ServiceNow) in federal contracting environments.

Knowledge of federal cybersecurity controls (FISMA, zero trust frameworks).

Basic scripting or automation skills for administrative tasks and reporting.

Relevant industry certifications: MS-700 (Teams Administrator Associate), MS-102 (M365 Administrator Expert), or AVIXA CTS.

skills:

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