IT Support Technician - Distribution Systems

Our client, a leading pharmaceutical organization, is seeking an IT Support Technician - Distribution Systems to provide hands-on technical support for technology, equipment, and systems within a fast-paced distribution environment. This position will be responsible for troubleshooting hardware, software, network, and production-equipment issues; supporting proprietary material-handling systems; and partnering with internal IT teams and external vendors to resolve technical problems., * Provide second- and third-level technical support for production equipment, hardware, software, and related IT issues.

• Troubleshoot PCs, printers, terminals, RF communication hardware, network equipment, and other technology used within the facility.
• Maintain and troubleshoot proprietary material-handling software and vendor-supported systems.
• Identify recurring fault patterns and engage appropriate engineering, IT, or vendor resources to develop permanent solutions.
• Diagnose technical issues, identify likely root causes, document findings accurately, and communicate solutions to facilitate timely resolution.
• Collaborate with internal customers to address technical issues and provide recommendations related to PC, printer, software, and hardware concerns.
• Translate technical information into clear explanations for non-technical users.
• Coordinate with cross-functional IT teams, technical resources, and outside vendors to resolve complex issues.
• Determine when outside technical assistance or vendor escalation is required.
• Manage and prioritize workload within assigned areas of responsibility.
• Perform audits and report on completion or non-completion of assigned technical tasks.
• Develop and implement plans to efficiently address outstanding technical issues.
• Order, maintain, and track IT inventory and supplies, including labels, paper, toner, cables, networking equipment, legacy equipment, PC peripherals, and accessories.
• Assist with the deployment, relocation, and repair of PCs, monitors, terminals, printers, and related equipment.
• Test systems, programs, or databases; identify errors; and make or coordinate necessary modifications as appropriate.
• Support database and system-related troubleshooting where needed.

The ideal candidate will have at least two years of IT technical support or customer-facing technology experience and be comfortable supporting PCs, printers, terminals, RF communication equipment, networking infrastructure, and server environments. This is an onsite role supporting critical operations and requires the ability to work a Thursday-Sunday afternoon/evening schedule., * High school diploma or GED.

• Minimum of 2 years of experience in an IT customer-facing and/or technical support role.
• Hands-on experience supporting equipment such as PCs, printers, terminals, and RF communication hardware.
• Experience with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of network infrastructure and server hardware/software.
• Exposure to technologies such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMware
• Demonstrated ability to troubleshoot and solve technical problems.
• Ability to follow established processes and recommend process improvements.
• Ability to explain technical concepts and solutions to non-technical users.
• Strong verbal and written communication skills.
• Strong problem-solving, customer-service, and interpersonal skills.
• Ability to work both independently and collaboratively within a cross-functional technical environment.
• Ability to manage priorities and workload with limited supervision.
• Ability to work weekends, holidays, and off-hours shifts as required.
• Ability to lift and transport PCs, monitors, terminals, printers, and related equipment as needed.
• Willingness to travel up to 10% for business purposes.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Network+, Microsoft, Cisco, CompTIA, or similar technical certification.
• Previous IT support experience within a distribution center, warehouse, manufacturing, or other high-volume operational environment.
• Knowledge of network and server administration.
• Experience with database technologies such as SQL, Microsoft Access, or web-based databases.
• Experience with coding or programming technologies such as Visual Basic, HTML, PHP, or ASP.
• Experience coordinating technical service requests with specialized IT teams or third-party vendors.

Schedule Requirement: Thursday, Friday, Saturday, and Sunday from 2:30 PM to 12:30 AM. This position is fully onsite in Bolingbrook, Illinois. Duration: Initial 3-Month Contract with Strong Potential for Extension or Full-Time Conversion Compensation: Competitive hourly W2 rate ($27-29.38 p/h), Access to Healthcare & Dental Insurance Plan of Choice (details available upon request)

Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.