IT Helpdesk Coordinator

• Troubleshoot and resolve technical issues involving desktops, laptops, software, hardware, mobile devices, and phone systems
• Manage and document support requests through the Helpdesk ticketing system, escalating complex issues as needed
• Install, configure, and update hardware and software across supported locations
• Set up PCs, phones, applications, and equipment for new hires, coordinating with internal teams to ensure day-one readiness
• Provide user support and training across business applications and technology systems
• Support audio/video and conference room technology
• Maintain workstation configurations, imaging, deployments, and system documentation
• Track IT assets and maintain accurate hardware/software inventory
• Communicate status updates and resolutions to users while managing multiple requests and priorities
• Identify recurring technical issues and recommend longer-term improvements
• Provide hands-on IT support to users across multiple office locations

• Microsoft Office
• iManage DMS
• SQL Server Administration
• Citrix MetaFrame Server
• Active Directory / Group Policy
• Windows Operating Systems
• Workstation image development and deployment
• ShoreTel IP Phone System
• iPhone
• Enterprise networks and telecommunications
• Helpdesk ticketing systems
• Desktop, laptop, hardware, software, and end-user troubleshooting, * Minimum of High School Diploma or equivalent required
• Associate’s degree or equivalent education/experience preferred
• Law firm industry or professional services experience highly preferred but not required
• 2+ years of IT technical support / Helpdesk experience
• Strong technical troubleshooting and analytical skills
• Experience providing hands-on end-user support
• Strong customer service, communication, and interpersonal skills
• Able to independently manage multiple priorities in a fast-paced environment
• MCP professional qualification preferred
• Knowledge of networks and telecoms preferred

• Healthy work-life balance
• Competitive billing hours
• Health insurance
• 401k

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers