Desktop Support Technician

Insight Global is seeking a Desktop Support Technician to provide onsite and remote technical support for one of our clients. This individual will troubleshoot Windows devices, Microsoft 365 applications, user accounts, peripherals, and basic networking issues. They will also manage support tickets, configure computers, assist with mobile devices and inventory, and escalate complex issues when needed.

Day-to-Day

Troubleshoot desktop, Microsoft 365, account, software, and peripheral issues

Manage tickets and document resolutions within required service levels

Reset passwords and support user accounts through Active Directory

Image, build, and configure computers for employees

Assist with mobile devices, equipment procurement, and inventory

Support executives and escalate non-standard technical issues

Must-Haves

2+ years of desktop or IT support experience

Experience troubleshooting Windows 10/11 and Microsoft 365

Knowledge of Active Directory, password resets, and user support

Experience troubleshooting computers, printers, monitors, and other peripherals

Basic networking and remote desktop support knowledge

Strong communication, customer service, and problem-solving skills

Ability to manage multiple tickets and work with employees at all levels

Ability to routinely lift IT equipment and occasionally lift 60 to 100 pounds

Nice to Have Skills & Experience

Plusses

Associate degree in Computer Science or a related field

Experience imaging and configuring computers

Exposure to mobile device management and IT inventory processes

$18/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week