Help Desk Technician

As a Help Desk Technician, you’ll be the first point of contact for our customers, providing day-to-day technical support and helping resolve a wide variety of hardware, software, and connectivity issues. The ideal candidate is dependable, professional, eager to learn, and committed to delivering an excellent customer experience., * Provide first-line technical support to end users through HaloPSA, assisting with hardware, software, email, and connectivity issues.

• Troubleshoot and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
• Support Windows and macOS operating systems, Microsoft 365 applications, and common business software.
• Create, manage, and troubleshoot user accounts, passwords, and permissions using Active Directory and Microsoft 365.
• Assist with diagnosing network connectivity issues, including wireless networks, DNS, VPN access, and internet connectivity.
• Install, configure, and maintain workstations, monitors, printers, and other end-user technology.
• Document support requests, troubleshooting steps, and resolutions within HaloPSA.
• Utilize tools such as NinjaRMM, Group Policy, and remote support solutions to manage and support client environments.
• Escalate complex technical issues to senior engineers when appropriate while maintaining ownership of customer communication.
• Participate in onsite support visits and technology projects at customer locations as needed.
• Maintain accurate documentation and follow established support procedures and best practices., * How many years of Help Desk, Desktop Support, or IT Support experience do you have?

We’re is seeking a customer-focused and technically minded Help Desk Technician to join our growing team. This is an excellent opportunity for someone with previous help desk experience who enjoys solving problems, helping people, and building their IT career in a fast-paced managed services environment., * Previous Help Desk, Desktop Support, or IT Support experience.

• Strong working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Familiarity with macOS environments and basic Linux exposure is a plus.
• Experience troubleshooting computer hardware, printers, mobile devices, and other end-user technology.
• Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Experience working with Active Directory for user administration, password resets, and access management.
• Familiarity with ticketing systems such as HaloPSA, ConnectWise, Autotask, or similar platforms.
• Experience using remote monitoring and management (RMM) tools such as NinjaRMM is preferred.
• Basic understanding of Group Policy and Windows Server environments.
• Strong problem-solving, organizational, and documentation skills.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment.
• Reliable transportation and willingness to travel occasionally to customer offices throughout the Oklahoma City metro area.

This role is ideal for motivated individuals eager to grow their IT support expertise while making a tangible difference in organizational productivity. If you thrive on solving technical challenges with enthusiasm and professionalism - we want to hear from you!, * Do you have reliable transportation and are you willing to travel occasionally to customer offices throughout the Oklahoma City metro area?

• Which ticketing systems have you used?
• Are you able to work on-site in Oklahoma City Monday through Friday?

Pay: $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance