Application Specialist

CSI Aviation is looking for an Application Specialist to configure, support, and improve the business applications our departments rely on, mainly our HRIS (UKG) and ERP (NetSuite). This is a shared role. You’ll work across HR, Finance, Operations, and other teams to keep systems running well, lead implementations and upgrades, and help users get the most out of the tools they have. You’ll report to IT and work closely with project teams and department leaders., * Administer, configure, and maintain UKG and NetSuite, including modules, workflows, organization structures, and system settings.

• Manage role-based access controls, user accounts, and permissions across supported applications.
• Lead or support implementations, upgrades, and new module rollouts, including requirements gathering, testing, and go-live.
• Plan and carry out data migrations and integrations and validate data for accuracy and completeness.
• Configure document storage, retention schedules, and audit trails to support recordkeeping and compliance requirements.
• Build and maintain standard and custom reports and dashboards for management, operations, and compliance needs.
• Serve as the escalation point for application support tickets. Troubleshoot issues and work with vendors to resolve them.
• Develop and deliver role-based training, and create quick-reference guides, job aids, and process documentation.
• Document configurations, workflows, and changes, and follow change management practices.
• Find chances to automate manual processes and improve how systems work together.
• Support other company applications as needed and learn new systems as business needs change.
• Provide general IT support, including user accounts and system access across company systems, IT projects as assigned, and occasional after-hours support, while following IT policies, procedures, and security practices.

• Bachelor’s degree in HR, Information Systems, Business, or related field preferred.

Experience

• 3-5 years of experience administering UKG or a comparable HRIS.
• Experience with HRIS configuration, reporting, workflows, security, and data management.

Skills

• Strong understanding of HR processes and employee lifecycle transactions.
• Working knowledge of NetSuite administration, including roles and permissions, workflows, saved searches, and reporting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Strong communication and project management skills.
• Min 3 years’ experience with system implementations.
• Min 3 years’ experience creating and delivering role-based system training and guides.

Preferred Qualifications:

• Experience with UKG Pro, UKG Ready, or UKG Workforce Management preferred.
• UKG certification, integration/API experience, or HRIS implementation experience is a plus.
• Experience with NetSuite preferred.

Work Environment This role operates in a fast-paced, high-visibility, high-stress environment where priorities may shift quickly. The position requires the ability to remain focused, assess situations, make sound decisions, manage competing priorities and perform at a high level under pressure while representing the organization in a professional manner.

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

CSI Aviation, Inc. is a dynamic and versatile aviation services provider committed to delivering mission-driven solutions to both commercial and government clients. With a focus on safety, precision, and responsiveness, we operate across the United States and globally, fostering a team that values service, expertise, and innovation.