IT Analyst

The IT Analyst serves as a critical bridge between business needs and technology, analyzing, configuring, and supporting IT systems that improve organizational efficiency. This role is responsible for administration of core business applications, monitoring integrations between systems, and supporting end users across the organization. The IT Analyst applies technical expertise, problem-solving skills, and strong communication to ensure business-critical applications operate reliably and align with organizational goals., Administration and subject matter expertise for Nortridge NLS, Microsoft Dynamics 365, and Abrigo, including configuration, user management, workflows, vendor coordination, documentation, testing, training, and ongoing business support. 60% Monitor and support integrations, interfaces, APIs, data flows, reconciliation activities, and issue resolution between core business applications. 25% End-user hardware and software support, including device deployment, troubleshooting, account administration, help desk support, and IT asset management. 10% Miscellaneous duties as assigned. 5%

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent professional experience.
• 3-5 years of experience as an IT Analyst, Systems Analyst, Business Systems Analyst, Application Administrator, or similar role.
• Hands-on experience administering business applications, including user roles, workflows, process flows, and UI configurations.
• Experience monitoring and troubleshooting integrations and data flows between business systems.
• Proficiency supporting Windows desktop environments, Microsoft 365, and end-user hardware.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently with limited supervision., * Experience administering Nortridge Loan System (NLS).
• Experience administering Microsoft Dynamics 365, including security roles, workflows, entity configuration, and Power Platform tools.
• Experience with Abrigo Sageworks and lending, credit, or BSA/AML modules.
• Experience in financial services, banking, or lending environments.
• Familiarity with integration platforms, middleware, REST/SOAP APIs, and file-based data exchange.
• Relevant certifications such as Dynamics 365, CompTIA A+/Network+, or ITIL Foundation.

Key Competencies & Preferences

• Belief in, model, and support CRF’s Mission, Vision, and Values.
• Communicate effectively with leadership, colleagues, and staff.
• Participate in the continual revision and improvement of processes and procedures to enhance organizational growth.
• Understand and adhere to compliance requirements associated with the position.
• Promote effective collaboration across the organization and network.

Candidates must reside in and be authorized to work in the United States without sponsorship.

• Most positions offer flexibility for remote work
• Health, dental, and vision insurance
• 401K with a 5% match - eligible to participate after 6 months
• Paid Time Off (PTO)
• Hybrid Reimbursement Program
• Educational Assistance
• Long-Term and Short-Term Disability
• Life Insurance
• 10 Federal Holidays plus 2 Floating Holidays