Data Improvement Specialist

Oversee the day-to-day compliance and training of Heading Home’s Family Shelter and Supportive Housing programs utilizing ETO, Clarity and VESTA Homeless Management Information Systems (HMIS) and Heading Home’s Salesforce case management software. The Data Improvement Specialist will act as a liaison within the organization to facilitate data entry and ensure accuracy, quality control and compliance for all aspects of HMIS and other applicable software.

The Data Improvement Specialist will work with the Senior Director of Development to ensure timely and accurate posting and reporting of pledges and donations. Support events with pre-and-post reporting., Program Data

• Track and report accuracy and completeness of HUD and EOHLC-required data elements and internal data requirements through canned and custom reporting
• Meet with program staff to address current data collection protocols and program requirements
• Provide technical and data entry support for HMIS and Salesforce in-person or via phone, email and remote access sessions for all locations within the Eastern Massachusetts area
• Identify trends in data errors and inconsistences with program staff for training purposes
• Prepare standardized training materials on data elements, data entry and the use of HMIS and Salesforce
• Facilitate data entry, HMIS and Salesforce helpdesk with program staff on an as-needed basis
• Facilitate training workshops on an as-needed basis
• Maintain knowledge of HUD’s HMIS Data Standards and EOHLC’s Data Dictionary and any changes to required data collection efforts
• Attend weekly programmatic leadership meetings
• Attend EOHLC and local Continuum of Care meetings with the Senior Director of Data and Analytics (or as their designee)

Development Data

• Manage Heading Home’s donation entry process: processing gifts daily, creating gift reports, managing pledges, maintaining donation pages, managing peer-to-peer fundraising pages and third-party processors, and working closely with the Sr. Director to provide the Finance team information to reconcile monthly revenue totals
• Become a subject matter expert on our constituent database (Blackbaud’s Raiser’s Edge/NXT), improving donor engagement by conducting and entering research, maintaining constituent records, and identifying prospects
• Support event sponsors by overseeing event invitations, sending invoices/pledge reminders, and tracking stewardship activities
• Produce post-event summaries reporting event statistics, measuring efficacy, comparing year-over-year outcomes, and assessing ROI
• Collaborate with the Senior Director of Data and Operational Planning to design and conduct audits and various research projects
• Complete independent projects as assigned
• Perform other duties as assigned.

• Bachelor’s Degree
• At least 2 years of experience and/or working knowledge of Information Systems required
• Prior experience of Salesforce Case Management Software preferred but not required; prior experience working with development/CRM databases; knowledge of Blackbaud’s Raiser’s Edge a plus
• Advanced user of MS Excel including intermediate and advanced formulas and macros
• Proficiency in all other Microsoft Office products (e.g. PowerPoint)
• Impeccable attention to detail and exceptional time management, ability to manage multiple tasks, define and set priorities, and problem-solve
• Proven initiator with the ability to work independently in a fast-paced environment
• Excellent interpersonal skills and ability to interact professionally with individuals at all levels of the organization
• Ability to maintain confidentiality of client and donor information
• Ability to convey detailed information, instructions and ideas accurately in writing and verbally to a wide range of colleagues with varying degrees of
• data expertise
• Leadership skills with the ability to respond appropriately to various situations, make sound decisions and assist fellow team members, including members of other departments
• Ability to define problems, collect data and information, establish facts and draw valid conclusions and/or interpret basic trends
• Ability to create data visualizations
• Must be able to relate to persons of diverse backgrounds and functioning levels
• Prior experience at a Human Services Agency or Non-Profit preferred but not required

Heading Home’s mission is to end homelessness in Eastern Massachusetts by providing a supported pathway to self-sufficiency that begins with a home, together with critical services such as life skills, financial literacy, and job training.

Founded in 1974, Heading Home is a leading provider of housing and support services for extremely low-income individuals and families currently or formerly experiencing homelessness in Greater Boston. For nearly 50 years, we have successfully helped thousands of people end their homelessness.

As an agency, our services are diverse; we provide emergency, transitional, and permanent housing, and support services, to extremely low-income individuals and families currently or formerly experiencing homelessness.

We are proud to share that for 21 years running, Heading Home’s permanent housing retention rates have been 90%+. Last year, 98% of Heading Home clients remained housed after one year.