Epic Willow Analyst

We are seeking an experienced Epic Willow Analyst to support pharmacy application design, configuration, implementation, testing, and production support within a complex healthcare environment.

The ideal candidate will have hands-on experience with Epic Willow, pharmacy workflows, system configuration, and application support. This role will primarily support retail and outpatient pharmacy operations, including prescription processing, dispensing, charging, inventory visibility, and integrations with third-party pharmacy systems.

The analyst will collaborate with pharmacy leadership, retail pharmacy operations, revenue cycle, IT, and vendor teams to improve workflows, maintain system stability, and support operational initiatives., * Configure, test, implement, and support Epic Willow pharmacy application functionality.

• Analyze pharmacy workflows and translate business requirements into effective system configurations.
• Support prescription intake, dispensing, medication charging, inventory visibility, and related pharmacy processes.
• Provide production support, troubleshoot application issues, and implement system enhancements.
• Partner with pharmacy operations and leadership to identify workflow improvements and support operational initiatives.
• Participate in integrated testing, upgrade validation, release management, cutover planning, go-live activities, and post-implementation stabilization.
• Support integrations between Epic Willow and third-party pharmacy systems, dispensing hardware, and vendor platforms.
• Collaborate with interface teams and vendors to troubleshoot and resolve pharmacy-related issues.
• Coordinate with the Epic Willow Inpatient team on shared medication records, enterprise build standards, and cross-application initiatives.
• Manage assigned enhancements and small-to-medium projects while balancing production support priorities.
• Maintain configuration documentation, workflow descriptions, test plans, and support materials.
• Follow enterprise change control, application governance, and documentation standards.

• Associate degree or equivalent combination of education and relevant experience; bachelor’s degree preferred.
• At least 2 years of relevant experience in business systems analysis, healthcare IT, or application implementation and support.
• Active Epic Willow Inpatient certification required.
• Hands-on experience supporting Epic Willow applications and pharmacy workflows.
• Knowledge of application configuration, testing, troubleshooting, and production support.
• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
• Proficiency in Microsoft Office applications.

Preferred Qualifications

• Experience supporting retail, ambulatory, or outpatient pharmacy workflows.
• Knowledge of prescription processing, dispensing, charging, inventory management, and point-of-sale integrations.
• Experience with Epic upgrades, system enhancements, integrated testing, and go-live support.
• Experience coordinating with third-party vendors and interface teams.
• Ability to work independently in a fast-paced, production-focused healthcare environment.