Lead IT Production Operations Specialist

Be an Early Applicant Remote Hiring Remotely in United States 64K-103K Annually Mid level Remote Hiring Remotely in United States 64K-103K Annually Mid level Leads production operations for an application, database, or infrastructure area while protecting CUI and maintaining CMMC and regulatory compliance. Reviews data flows, supports incident response, remediates compliance gaps, documents incidents, triages service issues, communicates impacts, and monitors system health during after-hours coverage. Applies critical thinking, problem-solving, Agile, and Lean methods to improve operations, establish performance metrics, and support service-level delivery. The summary above was generated by AI

• Conduct reviews of data flows to ensure CUI remains within authorized boundaries.
• Assist with incident response activities involving CUI.
• Track and remediate compliance gaps related to CUI protection requirements.
• Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI.
• Document incidents, resolutions, and operational activities using approved ticketing and reporting systems.
• Conduct incident triage and provide timely communication to stakeholders regarding service impacts and resolution status.
• Support continuity of operations by monitoring system health, identifying potential issues, and initiating corrective actions during after-hours periods. *

This position leads operations for an application, database or infrastructure area. This includes the ability to define, measure and improve day to day production operations.

• Applies problem solving and Critical Thinker approaches to understand and improve production operations for an application or service area.
• Understands Agile and Lean methods and be able to apply them to day to day operations.
• Creates metrics for improvement and guide the operations team through the process to operationalize these metrics., Manage healthcare revenue cycle activities including billing, collections, claims, accounts receivable, denials, payer follow-up, reconciliations, and reimbursement analysis. Support outsourced client engagements, improve operational workflows, communicate with clients, and provide guidance on revenue cycle best practices. Use EHR systems, payer portals, clearinghouses, and Microsoft tools while coordinating domestic and offshore teams and managing multiple client engagements. Top Skills: Billing SoftwareCernerClearinghousesEclinicalworksEhr SystemsEpicMeditechMicrosoft ToolsPayer Portals Atlassian

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for a production operations. Critical thinker. Demonstrated problem solving techniques., Bachelor’s - Computer and Information Science

$64,285

Salary Maximum: $102,855

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.