Application Analyst II

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Application Analyst II with HCA Florida JFK North Hospital you can be a part of an organization that is devoted to giving back!Job Summary and QualificationsThe Application Analyst II responsibilities include oversight and facilitation of resources on application activities, to include, second and third tier application support. This role will also assist with projects related to upgrades and new application implementations. This resource will be an escalation point for application support and will help drive the implementation and utilization of key applications they are assigned. They will understand and assist the team in developing the roadmap for those applications. The Application Analyst II must respond to application/system issues and take responsibility to ensure resolution and ongoing stability of the product. This resource will prioritize their work independently based on customer needs and departmental priorities. In addition, they will escalate and drive resolution of business, clinical, and technical concerns. This role will generally have greater responsibility than Application Analysts junior to the position, as well as assist the senior and consulting level roles with various support and initiatives for the application services team.GENERAL RESPONSIBILITIES Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the roleKnows and applies the fundamental concepts and principles gained through experience to solve a range of problemsConsidered the Subject Matter Expert (SME) for applications as assignedAssists in multi-facility application implementation initiativesProvides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with an increased responsibility over analysts junior to the roleParticipates in on call rotation and/or after hours support as neededCollaborates with enterprise, division and/or facility resources to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the roleAssists the senior and consulting application analysts to develop policies and procedures, develop best practices and deliver training as neededAssists the senior and consulting application analysts in process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the roleAssists the senior and consulting application analysts to actively promote and support a broad range of division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the roleProactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.Helps to implement action plans based on application data and reportsMay perform application audits based on policies and procedures Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the rolePromotes system security and patient confidentiality and helps ensure complianceWhat qualifications you will need:EDUCATIONBachelor’s Degree - PreferredRELEVANT WORK EXPERIENCE 3 or more years of general work experience (IT or healthcare experience) - Preferred.OTHER/SPECIAL QUALIFICATIONS Required:Works independently with general supervision.Acts as a resource for colleagues with less experienceUnderstanding of healthcare and/or IT operations and application support processes and workflowsDemonstrated ability to establish and build strong relationships across a broad range of personality typesDemonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing Advanced leadership and excellent teaching abilitiesDemonstrated advanced computer skillsUnderstanding of reporting tools functionality and capabilitiesMust have transportation to assigned work locationsPreferredProficiency in various programming and application reporting toolsCustomer service orientation and/or trainingBenefitsHCA Florida JFK North Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsLearn more about Employee BenefitsNote: Eligibility for benefits may vary by location.”There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr. HCA Healthcare Co-FounderBe a part of an organization that invests in you! We are reviewing applications for our Application Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bachelor’s Degree - Preferred, 3 or more years of general work experience (IT or healthcare experience) - Preferred., Works independently with general supervision.

Acts as a resource for colleagues with less experience

Understanding of healthcare and/or IT operations and application support processes and workflows

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing

Advanced leadership and excellent teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must have transportation to assigned work locations

Preferred

Proficiency in various programming and application reporting tools

Customer service orientation and/or training

HCA Florida JFK North Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Application Analyst II with HCA Florida JFK North Hospital you can be a part of an organization that is devoted to giving back!