(USA) Manager, Business Support

The (USA) Manager, Business Support leads the development and execution of quality improvement initiatives to enhance operational performance and financial accuracy. This role oversees strategic project implementation, evaluates processes for continuous improvement, and manages key performance metrics to support informed business decisions. Collaborating across teams, the manager drives operational excellence while fostering strong stakeholder relationships. Additionally, this position provides leadership and development opportunities for associates, ensuring compliance with company standards and promoting a culture of accountability, integrity, and high performance aligned with Walmart’s mission and values.

About the team:

The Hierarchy team is dedicated to creating and maintaining a consistent, accurate, and scalable financial reporting hierarchy that supports effective business management. The team connects product classification with financial structures, ensuring proper item alignment and governance. Responsibilities include managing hierarchy rules, executing structure changes, supporting business restructures, and collaborating across Merchandising, Finance, Pricing, Analytics, and Technology. As the team transitions to the Omni Financial Hierarchy, efforts focus on simplification and modernization by reducing legacy processes and leveraging AI and automation to enhance accuracy, speed, and self-service capabilities.

What you’ll do:

• Develop and implement quality improvement processes to enhance operational performance and financial accuracy.
• Evaluate business operations, conduct audits, and ensure corrective actions address quality issues effectively.
• Collaborate with teams to assess strategic initiatives, determine capacity needs, and oversee integration plans.
• Monitor and report key performance metrics, identify trends, and recommend improvements to support business decisions.
• Manage projects by coordinating schedules, budgets, risks, and compliance with regulations.
• Build and maintain relationships with stakeholders to support business goals and continuous improvement.

• Proven experience in managing quality improvement processes and driving operational performance enhancements.
• Strong project management skills with the ability to lead strategic initiatives and manage schedules, budgets, and risks.
• Expertise in analyzing business metrics, identifying trends, and recommending actionable improvements.
• Effective communication skills to collaborate with stakeholders and convey best practices and corrective actions.
• Proficiency in Profit and Loss management and applying continuous improvement methodologies to optimize results., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Logistics, Computer Science, or related field and 2 years’ experience in operations, retail, project management, or related area OR 4 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart., The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.