Systems Engineer

The Systems Engineer supports the transition of endpoint and infrastructure responsibilities from Helpdesk to Platform Engineering. This position is responsible for endpoint deployment and management, server and endpoint patching, hardware implementation, and day-to-day technical operations of the Amherst office and server room. A primary focus will be assisting the Senior Systems Engineer with the migration from Windows Deployment Services (WDS) to Microsoft Intune-based endpoint provisioning and management.

As part of the Platform Engineering team, the Systems Engineer collaborates with Helpdesk, system administrators, developers, Information Security, system architects, Business Units, and other engineering teams to implement and maintain reliable, secure, and standardized enterprise technology solutions.

Essential Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Ability to be in the Amherst, NY office
• Process service requests and support tickets as needed
• Teir 2 support for escalations from helpdesk for hardware/software issues
• Actively participate in incident calls, escalations, and problem reviews as appropriate.
• Endpoint deployment for associates including laptops/desktops/W365 Cloud PCs via WDS and Intune. Including shipping out hardware as needed.
• Hardware inventory management in ServiceNow
• Basic understanding of Active Directory, GPO, and DNS management
• Patching - Assist with weekly and monthly security/vulnerability remediation’s with eventual ownership.
• Contributes to the technical work of projects
• Ability to work as part of a on call rotation outside of regular business hours by phone and ability to go into the office if the need arises.
• Maintain systems and documentation for the purposes of audits and compliance
• Additional responsibilities may be assigned to meet business requirements

Other duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice., * Constantly operates a computer as all work is completed on an employer provided computer
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Light work that includes moving/carrying objects up to 50 pounds.

• Bachelor’s Degree in Business, Information Technology, Computer Science, or related IT fields.
• 3+ years of endpoint deployment and management
• Engineering and troubleshooting experience related to infrastructure and best practices in both end-user and data center environments
• Performed as the technical resource on projects, implementations, and escalations.
• Participate in industry standard and internal audits and compliance reviews.
• Create and maintain documentation relating to network, servers, configurations, mapping, processes, and services.
• Develop process improvements and standard operating procedures.
• MS O365, * Endpoint deployment and management ownership
• Intune and Azure experience
• Patch Management and Software deployments
• Experience with IT Change Management Process.

Additional Eligibility Requirements:

• Excellent verbal and written communication skills and the ability to interact with the Business, the Clients, and with the Data Center Engineers and Operations for explaining and communicating detailed requirements and configurations.
• Demonstrated ability to obtain thorough knowledge of the infrastructure configuration and requirements for the supported products.
• Strong problem solving and technical skills.
• Work independently self-motivated.
• Willingness to support off-hour and weekend maintenance work when required.

Travel required:

• Travel is less than 10% of time

Work environment:

• Typical work hours are 8 am to 5 pm Monday through Friday Eastern Time and may require additional hours to complete tasks on weekdays or weekends.
• Ability to use common computer equipment effectively