Desk Side Support Technician

Seeking a Desk Side Support Technician to provide hands-on and remote IT support for end users. This role is responsible for troubleshooting hardware and software issues, supporting mobile devices, printers, conference room AV equipment, and performing PC installations, reimaging, and asset management activities., * Provide desktop, laptop, hardware, and software support.

• Troubleshoot and support printers, phones, mobile devices, projectors, and AV equipment.
• Perform system setup, reimaging, upgrades, relocations, and IMACD activities.
• Diagnose hardware issues and coordinate repairs or replacements.
• Manage hardware inventory and asset tracking.
• Support mobile computing, VPN, wireless connectivity, and remote users.
• Document incidents and resolutions in ticketing systems.
• Follow escalation procedures and assist with special IT projects.

• Desktop Support / Desk Side Support experience.
• Windows OS troubleshooting and PC hardware support.
• Experience with imaging, deployments, and asset management.
• Knowledge of mobile device support and network connectivity issues.
• Strong customer service and communication skills.
• Ability to work independently in a fast-paced onsite environment.

Ideal Background:

• Desktop Support Technician
• Help Desk Technician
• IT Support Specialist
• Field Support Technician
• PC Technician
• End User Support Analyst

This role is ideal for candidates with 2+ years of desktop support experience who are comfortable providing onsite technical support and resolving end-user issues directly.