RIMAS Application Support Administrator

The Application Support Specialist provides day-to-day functional and technical support

for business applications used throughout scrap metal recycling operations. The primary

responsibility of this position is supporting the application used to manage operational

activities such as purchasing, receiving, scale transactions, inventory, shipping, sales,

pricing, and accounting processes.

This position works closely with scale operators, buyers, yard personnel, operations

managers, accounting, and IT to troubleshoot application issues, maintain accurate

business processes, train users, and identify opportunities to improve system

functionality and operational efficiency., * Provide primary user support for the company’s scrap metal recycling and

operational management application (RIMAS)

• Troubleshoot issues involving:

o Scale tickets and weight transactions

o Scrap purchases

o Customer and supplier transactions

o Material, commodity, and grade setup

o Pricing

o Purchase orders and receivers

o Inventory transactions

o Scrap sales and outbound shipments

o Intercompany transactions

o Freight and related charges

o Transaction corrections and adjustments

• Investigate reported issues, determine root cause, and coordinate resolution with

internal IT resources or software vendors when necessary.

• Monitor support requests and communicate clearly with users regarding issue

status and resolution.

• Distinguish application problems from data, configuration, process, user, network,

hardware, or integration issues.

• Document recurring problems and resolutions to build an internal knowledge

base.

Operations & Business Process Support

• Develop a strong understanding of scrap recycling workflows from customer

setup and purchase agreements, material receipt through processing, inventory,

shipment, and accounting.

• Work directly with operational personnel to understand how application

functionality supports real-world yard activities.

• Help ensure transactions are entered consistently and accurately across

facilities.

• Assist users with correcting operational transactions when errors occur.

• Identify inefficient or inconsistent processes and recommend improvements.

• Support new facilities, processes, customers, suppliers, material codes, or other

operational changes as needed.

User Training

• Train new and existing employees on application functionality and established

business processes.

• Develop and maintain:

o User guides

o Standard operating procedures

o Quick-reference documents

o Troubleshooting guides

o Training materials

• Provide individual or group training when new functionality or processes are

introduced.

• Translate technical concepts into clear instructions for non-technical users.

Data, Reporting & Troubleshooting

• Research application and data issues using available reporting and database

tools.

• Validate transactional data when investigating reported problems.

• Assist with basic reporting and operational data requests.

• Work with SQL Server queries or similar database tools to research problems,

depending on experience and assigned permissions.

• Identify patterns in recurring support incidents and recommend permanent

solutions rather than repeated manual corrections.

• Assist with testing software updates, configuration changes, integrations, and

application enhancements.

System Administration & Continuous Improvement

• Assist with application configuration, user security, permissions, and master-data

maintenance as assigned.

• Participate in application upgrades, testing, implementations, and process-

improvement projects.

• Coordinate with software vendors and internal technical teams when issues

require escalation.

• Assist with documenting system configurations and business processes.

• Participate in user acceptance testing and validate that system changes meet

operational requirements.

• Look for opportunities to improve usability, data quality, automation, and, * Continuous improvement: Looks for ways to simplify processes and reduce

repetitive errors or manual effort.

Working Environment

This position primarily supports users working in scrap metal recycling facilities. The

role may occasionally require work in active yard, scale-house, warehouse, or industrial

environments to understand issues firsthand.

Depending on company needs, occasional travel to recycling facilities may be required.

This is not simply a help-desk position. The Application Support Specialist becomes

a functional expert in the systems and processes that run the recycling operation.

The person in this position needs to understand both what the software is doing and

what is physically happening in the yard. For example, resolving a transaction

problem may require understanding the scale ticket, material being purchased, supplier,

pricing, receiver, inventory impact, freight, and accounting result.

Pay: $90,000.00 - $120,000.00 per year

The ideal candidate combines strong troubleshooting skills with an understanding of

business processes and enjoys working directly with users to solve problems., * Bachelor degree in Information Technology, Business, Information Systems, or a

related field, or equivalent practical experience.

• Experience in scrap metal recycling, metals, manufacturing, distribution,

logistics, or other industrial operations.

• Experience supporting Shared Logic RIMAS ERP system

• Strong troubleshooting and problem-solving skills.

• Ability to learn complex business processes and understand how transactions

flow between operational and accounting functions.

• Ability to communicate effectively with both technical and non-technical

employees.

• Ability to manage multiple support requests and changing operational priorities.

• Comfortable working directly with personnel in office, plant, warehouse, or

industrial environments.

• Familiarity with Microsoft SQL Server and the ability to write or understand

basic SQL queries.

Preferred Qualifications

• Experience supporting ERP, recycling management, scale, inventory, purchasing,

or shipping applications.

• Experience with Microsoft Excel, including data analysis and troubleshooting.

• Familiarity with Power BI or similar reporting tools.

• Experience supporting application integrations, automated processes, or

interfaces between business systems.

• Experience developing SOPs, training materials, or application documentation.

• Understanding of accounting concepts related to purchasing, inventory,

receiving, sales, freight, and invoicing is beneficial.

Successful candidates should demonstrate:

• Problem solving: Able to take a vague user report such as “the scale ticket isn’t

right” and systematically determine whether the cause is data, configuration,

process, integration, or application related.

• Business-process thinking: Understands that fixing the immediate transaction

is only part of the solution and looks for the underlying cause.

• Customer service: Patient and professional when assisting users with different

levels of technical proficiency.

• Communication: Able to explain technical issues in practical business terms.

• Data awareness: Comfortable reviewing transactional information and

recognizing inconsistencies.

• Ownership: Follows issues through resolution rather than simply passing them

to another team., * RIMAS: 2 years (Required)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance