ServiceNow Developer

The ServiceNow Developer will join the IT Applications team and serve as the primary technical owner and developer for the ServiceNow platform. This person will be the only dedicated ServiceNow Developer, so they must be comfortable owning the platform from both a development and administration standpoint. The primary focus will be ITSM and ITAM, along with continued development around CMDB, Discovery, integrations, workflows, and automation.

This role will partner closely with the Service Desk and infrastructure teams to understand requirements, recommend solutions, and implement enhancements across the ServiceNow environment.

• Serve as the primary ServiceNow technical resource and help drive the ongoing development and maturation of the platform.
• Own hands-on ServiceNow development and administration across ITSM, ITAM, CMDB, and related functionality.
• Partner with the Service Desk and infrastructure teams to gather requirements and design, develop, and support ServiceNow solutions.
• Create and manage Service Catalogs, Record Producers, Order Guides, UI Pages, workflows, and custom applications.
• Develop Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes, SLAs, Import Sets, and other platform customizations.
• Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration methods.
• Support and enhance CMDB and Discovery capabilities and ensure ServiceNow effectively integrates with the broader infrastructure environment.
• Troubleshoot platform issues independently and provide technical recommendations on how ServiceNow should be configured and expanded.
• Document development and configuration work for knowledge sharing and repeatability.
• Maintain custom scripts, tables, forms, integrations, and other ServiceNow configurations.

• 7+ years of ServiceNow development, implementation, maintenance, and/or administration experience.
• Strong hands-on ServiceNow development experience, particularly within ITSM and ITAM.
• Strong ServiceNow administration experience with the ability to independently own and support an environment.
• Experience serving as a Senior ServiceNow Developer, Lead Developer, Platform Owner, or primary technical ServiceNow resource is strongly preferred.
• Advanced JavaScript experience with Client Scripts, Business Rules, Script Includes, integrations, transform logic, and API-driven workflows.
• Strong knowledge of Service Catalog development, including Record Producers, Order Guides, workflows, approvals, and related functionality.
• Experience enhancing and customizing core ServiceNow applications such as Incident, Request, Change, Knowledge, Asset Management, and CMDB.
• Experience with ServiceNow CMDB and Discovery, including understanding how infrastructure assets and data are discovered and maintained within ServiceNow.
• Experience integrating ServiceNow with external enterprise systems through REST, SOAP, LDAP, APIs, or similar technologies.
• Solid general networking and infrastructure knowledge.

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future