Specialist - System Management

Provide L3 production support for PEGAbased enterprise applications and ensure system availability

Manage and resolve P1P2 production incidents within SLA targets

Perform root cause analysis and implement preventive measures for recurring issues

Monitor application performance using Splunk Dynatrace and enterprise monitoring tools

Troubleshoot PEGA case processing Queue Processors Job Schedulers and integration failures

Support production releases deployments hotfixes rollback activities and postdeployment validation

Analyze logs exceptions and database issues to identify and resolve application problems

Coordinate with business users developers infrastructure teams and vendors for issue resolution

Maintain Dev QA UAT and Production environments including upgrades and patch management

Create support documentation knowledge articles operational runbooks and RCA reports

Lead support teams conduct status meetings and mentor junior engineers

We are seeking an experienced PEGA Lead Production Support Engineer with 10 years of IT experience in PEGA application development production support incident management and enterprise application maintenance The ideal candidate should possess strong expertise in PEGA PRPC Production Support ServiceNow Splunk Dynatrace Oracle SQL LinuxUnix and Agile methodologies along with experience leading support teams and managing critical production incidents in banking and financial services environments

Primary Skills

PEGA PRPC 7x 8x

PEGA Application Development Support

L3 Production Support

Incident Problem Change Management

ServiceNow JIRA

Splunk Dynatrace Monitoring

Oracle SQL PLSQL

Linux Unix Administration

Root Cause Analysis RCA

Production Releases Deployments

Agile Scrum Methodology

API Integration Support, Mandatory Skills : Major incident management, Oracle Linux Administration, Oracle PL/SQL, Problem Management, ServiceNow ITSM Good to Have Skills : Agile (Value-Driven Delivery), Dynatrace, Splunk Other details

Actual compensation within the range will be dependent upon the individual’s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $93,815.00 to $142,400.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert