Business Systems & Technology Manager

We are looking for a hands-on Business Systems & Technology Manager to lead day-to-day technology for our team, We are looking for a Business Systems & Technology Manager to own how technology supports and improves business operations across the organization, with particular emphasis on Salesforce and NetSuite.

This role sits at the intersection of business operations, enterprise applications, and technology. You will partner closely with teams across Finance, Sales, Revenue Operations, Billing, Customer Support, and Operations to understand business needs, evaluate system requests, and determine the right technology solution.

A major focus of the role will be overseeing Salesforce and NetSuite through the specialists who administer those platforms. You do not need to be the day-to-day Salesforce or NetSuite administrator, but you should have strong experience working with CRM and ERP environments and understand how changes to these systems impact business processes, integrations, data, and downstream teams.

We are looking for someone who asks why a change is needed before deciding how to build it. You should be comfortable evaluating requests based on business impact, cost, complexity, and ROI - including recommending against or deferring changes that do not justify the investment. What You’ll Do

Business Systems & Enterprise Applications

Oversee Salesforce and NetSuite and partner with the administrators responsible for each platform Serve as a primary point of connection between business stakeholders and technical/system resources Own the intake, evaluation, prioritization, and delivery process for business systems requests Gather requirements and identify the underlying business problem before recommending a technology solution Evaluate whether needs should be addressed through Salesforce, NetSuite, integrations, configuration changes, automation, or another application Distinguish between straightforward configuration requests and changes that have broader architectural, integration, or downstream implications Evaluate proposed changes based on business impact, ROI, cost, risk, complexity, and operational value Build clear recommendations and communicate trade-offs to business and technical leadership Manage system roadmaps, backlogs, priorities, dependencies, and competing requests Help maintain reliable data flow and integrations between Salesforce, NetSuite, and other business applications Lead or support system implementations, migrations, enhancements, and process changes from requirements through production Drive continuous improvement of business processes through technology

Cross-Functional Business Partnership

Partner closely with Finance, Sales, Revenue Operations, Billing, Operations, and Customer Support Translate business objectives into system requirements, workflows, and actionable technology initiatives Facilitate prioritization and trade-off discussions between stakeholders Manage change readiness, communication, documentation, and adoption surrounding system changes Monitor system and process issues to identify trends, root causes, and opportunities for improvement

Technology, Vendor & Governance

Manage technology vendors, contracts, renewals, licensing, and software utilization Evaluate new technology and determine whether existing platforms can solve the business need before introducing additional tools Support AI governance and identify opportunities to improve business operations through AI and automation Support SOC 2 and ISO 27001/27701 compliance initiatives Maintain clear documentation around system decisions, risks, issues, processes, and controls

IT Operations

This position will also provide oversight of the company’s U.S. IT environment. While business systems will be a significant focus of the role, you should be comfortable stepping in when an escalated technical issue requires additional support.

Oversee onboarding, offboarding, user access, licensing, and permissions Serve as an escalation point above AI-assisted Tier 1 support Provide oversight of Google Workspace, identity/SSO, endpoint security, and Mac/Windows environments Help improve IT workflows, runbooks, and support automation Partner with regional IT teams supporting employees outside the U.S.

Business Solutions, Technical Leadership, Technical Leadership, Business Solutions, NetSuite, Process Improvement, Salesforce.com, Business Operations, Technical Support, Operational Improvement, 4+ years of experience in business systems, enterprise applications, business technology, systems/product management, or a related function Experience working with Salesforce and NetSuite, ideally in environments where the platforms support multiple business functions Strong understanding of CRM and ERP business processes, integrations, dependencies, and data flow Experience gathering requirements and translating business needs into system or process solutions Experience owning or contributing to systems intake, prioritization, roadmaps, backlogs, or change governance Demonstrated ability to evaluate system requests based on business impact, ROI, cost, risk, and complexity Experience partnering with teams such as Finance, Sales, Revenue Operations, Billing, Customer Support, or Operations Experience managing cross-functional system implementations, migrations, integrations, or major enhancements Ability to communicate technical constraints, recommendations, and trade-offs clearly to business stakeholders and leadership Strong project and stakeholder-management skills Experience operating in a cloud-first/SaaS environment

Nice to Have

Experience managing Salesforce and/or NetSuite administrators or development resources Experience with Salesforce-to-NetSuite integrations Familiarity with middleware/iPaaS platforms such as Celigo Experience with quote-to-cash, order-to-cash, billing, revenue operations, or finance systems Google Workspace and identity/SSO experience Experience using AI for business-process automation or internal applications SOC 2, ISO 27001, or similar compliance experience Experience with Jira, Confluence, or similar systems for intake, prioritization, and delivery PMP, Agile/Scrum, Lean Six Sigma, or similar process/project-management experience

Salary: $100,000 - $110,000 per year, $100,000-$110,000 base salary Fully remote position 75% employer-paid medical, dental, vision, disability, and life insurance premiums Multiple HMO and PPO medical options 401(k) with 3% company match Paid time off Paid sick time FSA, short-term disability, long-term disability, and voluntary benefit options Partial gym membership reimbursement Partial pet insurance reimbursement Professional development and career growth opportunities Company gatherings and team events