Associate Registrar for Registration and Technology Services (Internal Opening)

Reporting to the Registrar, the Associate Registrar for Technology leads the Registrar’s Office in the development and usage of new and existing technologies that enhance access to student information. The Associate Registrar for Registration and Technology Services oversees the work of the registration team and front line team in providing quality service. This position reports to the University Registrar and will serve as the Registrar’s ombudsperson in all matters of technology and systems development and serve as a member of the Registrar’s Senior Leadership Team., Description of Job Duties The Associate Registrar for Registration and Technology Services’ responsibilities include oversight of and to:

• Participate in the planning, designing, and implementation of innovative technical solutions to further the service mission of the Office of the Registrar;
• Streamline processes and improve the delivery of services by providing a cooperative, service-supported approach to the University community;
• Troubleshoot issues for functional users both within and outside the Registrar’s Office in Banner, Degree Works, and other applications related to unit functions;
• Continually assess the unit’s business practices as they relate to the use of the Banner Student System and other applications;
• Develop processes to ensure: the security and accuracy of the student database, fullest functionality of the Banner Student System is being utilized, and options are investigated for new technology to be purchased and implemented that will improve services to the University Community;
• Supervise and coordinate the work of the office’s technology unit to include providing leadership, helping to determine work priorities, and ensuring that quality standards are met;
• Oversee reporting functions on student data related to the Registrar’s Office;
• Manage the technology operation in the Registrar’s Office and provide assistance pertaining to the facilitation of technology and processes;
• Serve as technology project manager for all new initiatives requiring coordination within the Office;
• Oversee registration team processes relative to scheduling, grading, and end of term processes;
• Coordinate efforts of a front-line team to provide streamlined access to student information, maintaining confidentiality and adherence to university policies and procedures;
• Perform other duties as assigned

Knowledge Skills and Abilities

• Strong Microsoft Office application skills;
• Strong knowledge of FERPA;
• Ability to work effectively within a learning community that includes tenure-track, professional-track, and affiliate-faculty members;
• Knowledgeable of and have an appreciation for both tradition and adult students’ unique learning needs and capabilities;
• Ability to develop and maintain productive relationships with all internal and external constituencies;
• Demonstrated commitment to shared governance, faculty and staff development, and principle-centered leadership;
• Strong skills utilizing and leveraging the Banner student information system;
• Possess strong technical and analytical skills;
• Possess the ability to mentor and develop functional users across campus in the application of new technologies;
• Familiarity with report writing and query capabilities using SQL;
• Ability to work effectively with individuals from diverse communities and cultures;
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA

Required Education Bachelor’s Degree. Required Work Experience

• Four (4) or more years of progressively responsible professional experience in the student services or IT support field, such as admissions, advising, financial aid, IT student services.

• Two (2) years of progressive supervisory experience leading and developing professional teams., Master’s Degree. Experience with Argos and Banner Workflow. Experience managing degree programs. Required Certifications, Licenses or Registrations None specified. Work Hours Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals. Physical Demands

• Ability to lift up to 10lbs for table set-up/tear-down at events.
• Ability to lift up to 15lbs of event supplies.
• Ability to reach overhead, bend, squat to retrieve event materials.
• Ability to push/pull event carts/wagons/dollies holding up to 50lbs.
• Ability to actively engage in events for extended periods of time.
• Ability to regularly move about campus and event venues to actively engage faculty, staff, guests, students, as well as attend meetings on and off campus.

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.