Support Engineer

Provides L2 technical support for a B2B SaaS platform by investigating escalated issues, reproducing problems, shipping bug fixes, and supporting L1 representatives. The role partners with Engineering, Product, Customer Success, and senior engineers, identifies recurring issues, improves visibility through metrics, documents findings, and writes knowledge-base content. The position works remotely on a 3 PM-11 PM ET weekday shift with alternating Saturday on-call coverage. The summary above was generated by AI About Artemis

At Artemis (artemispower.com), we’re on a mission to accelerate the adoption of solar, storage, EV charging, and home improvements by making them more accessible, transparent, and affordable. Founded in 2022, we’re a venture-backed climate tech company using machine learning and AI to reinvent how homeowners upgrade their homes - a market orders of magnitude bigger than solar alone. Our platform generates instant, accurate proposals and streamlines the sales process for homeowners and installers alike.

We’re a fast-growing, dynamic startup moving quickly - shipping new products, entering adjacent categories, and expanding the platform every quarter. If you want broad surface area, fast feedback loops, and real ownership, this is the place. Our values

• Challenge Assumptions. Creatively find better ways of working.
• Stop, Look, Listen, and Smell. Pay attention before you act - gather context, read the room.
• Move Fast. Thoughtfully prioritize work.
• Be Scrappy. View problems as opportunities; stay lean.
• Always be Learning. Stay curious; invest in your craft.
• Do the Right Thing. Keep commitments, close the loop.

The role

Support Engineers sit at L2 in our support stack - L1 (Technical Support Representatives) handle direct customer contact, you’re the technical responder they lean on, and L3 (senior engineers) is where you escalate when a problem needs deeper investigation. You’ll run technical investigations, ship bug fixes, and keep L1 unblocked so customers stay unblocked. Because support touches every part of the product, you’ll build broad familiarity across the codebase and work closely with Engineering, Product, and Customer Success.

The shift for this position is 3PM-11PM ET weekdays, with on-call every other Saturday 10am-3pm ET., * Serve as the primary technical responder on your assigned support shifts - this is an L2 role, so most tickets reach you via escalation from L1, not directly from customers.

• Support our L1 Technical Support Representatives with technical context, reproduction steps, and answers that unblock their customer conversations.
• Run technical investigations on escalated issues and ship bug fixes end-to-end - scrappy, not sloppy.
• Escalate to L3 (senior engineers) when a problem needs deeper investigation, and time-box your own digs.
• Identify recurring issues across tickets, propose broader fixes, and suggest metrics that improve visibility on high-impact problems.
• Partner with Customer Success and Product to turn customer context into the right fix.
• Document findings, write knowledge-base articles, and leave the code better than you found it.

• 5+ years of experience in an engineering or technical support role in a B2B SaaS environment.
• Comfortable in a modern web stack - Next.js, React, Node.js, JavaScript/TypeScript, or similar.
• Working knowledge of SQL and a scripting language (Python, Bash, or similar).
• Hands-on with testing and monitoring tools like Postman, PostHog, CloudWatch, Sentry, or equivalents.
• Experience with support ticketing systems (Zendesk, Jira, Linear, or similar).
• Strong written communication - you can explain a technical problem to both a customer and a senior engineer.
• Thrives in a fast-moving, dynamic startup environment - comfortable with shifting priorities and ambiguity.
• Hands-on experience with AI development tools and workflow (Cursor, Claude Code, or similar) for investigation, debugging, and shipping fixes faster.

• Fully remote work.
• Stock options.
• Health benefits.
• Paid time off and vacations.
• Annual tech allowance.
• Professional development through courses, seminars, and certifications., United States Easy Apply 95K-161K Annually Entry level 95K-161K Annually Entry level Cloud * Security * Software * Cybersecurity * Automation Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement. Top Skills: Ai/Llm GatewaysBashCi/CdDisa StigGitGitlab DuoKubernetesLinuxOpenshiftRubyRuby On RailsSelinux Hewlett Packard Enterprise, Remote 3 Locations 152K-349K Annually Expert/Leader 152K-349K Annually Expert/Leader Artificial Intelligence * Cloud * Information Technology * Consulting Leads hands-on technical escalations for federal HPE Private Cloud Enterprise environments across bare metal, virtualization, Kubernetes, operating systems, networking, and applications. Diagnoses production issues, identifies root causes, writes defect reports, validates patches, improves observability, trains field engineers, develops runbooks, supports DISA STIG compliance, and communicates incident resolutions to customers and engineering teams. Requires U.S. citizenship, Secret clearance eligibility, extensive infrastructure experience, and up to 25% travel. Top Skills: Active DirectoryAnsibleAWSAzureCi/CdDisa StigsDnsFirewallsGCPGrafanaGroup PolicyHpe GreenlakeHpe Morpheus Vm EssentialsHpe Private Cloud EnterpriseHpe SynergyInfrastructure As CodeJIRAKubernetesKvmLibvirtLinuxLoad BalancersNist 800-53Nosql DatabasesNsxOpsrampPrometheusRed HatRelational DatabasesRoutingServicenowTcp/IpTerraformUbuntuVcenterVlansVmware EsxiVsanVxlanWindows Server Hewlett Packard Enterprise, In-Office or Remote 4 Locations 106K-243K Annually Senior level 106K-243K Annually Senior level Artificial Intelligence * Cloud * Information Technology * Consulting Supports and sustains mission-critical private cloud and virtualized infrastructure for government systems. Responsibilities include production troubleshooting, monitoring, upgrades, patching, lifecycle management, ITIL incident and change processes, automation scripting, technical documentation, cross-functional collaboration, and 24x7 on-call support. The role requires Linux, VMware, enterprise storage, backup, cloud infrastructure, and automation experience, along with an active Secret clearance and U.S. citizenship. Top Skills: AWSAzureBackup PlatformsBashElasticEnterprise NetworkingEnterprise StorageHigh-Performance ComputingHpe OneviewHpe ProliantHpe SynergyItilKubernetesLinuxOpsrampPowercliPowershellPythonRed Hat Enterprise LinuxRed Hat OpenshiftRocky LinuxServicenowSplunkVmware Cloud FoundationVmware EsxiVmware Vsphere

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

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