Associate IT Project Manager (DWS #10108979)

The New Mexico Department of Workforce Solutions strives to be a leader in improving employment and positive economic outcomes through workforce development, enhanced services for employers, and ensuring fair labor practices and workforce protections for New Mexicans.

The Workforce Technology Division (WTD) provides a full range of information technology services and support to the DWS, strategic business partners, and customers. WTD is an essential component of the Agency delivering critical services to the state’s citizens and business community. The mission of WTD is to exceed our customer’s expectations in terms of quality, timeliness, and responsiveness through cost effective, schedule compliant, reliable and secure leveraging of IT resources. The core of our work requires operating and maintaining a robust, secure information technology (IT) infrastructure, comprised of all enterprise operational systems. WTD is responsible for promoting operational excellence through stable and reliable systems hosted on current equipment and systems software products; providing timely delivery of standard IT products and services; providing timely restoration of service following service interruption; and providing necessary supporting modification and enhancements to accommodate legislative mandates, regulatory changes, and evolving system user requirements.

NMDWS Participates in E-Verify. Why does the job exist?

This position provides foundational project management support for the Workforce Technology Division (WTD). It exists to perform entry-level project tasks, support project intake, maintain documentation, and assist with internal/external customer service improvement projects. How does it get done?

• Supports project initiation, planning, execution, and closeout activities across the project lifecycle.
• Assists with regulatory reviews, scope definition, business case development, and performance measure collection.
• Maintains project schedules, milestones, deliverables, and project management documentation.
• Tracks project risks, issues, dependencies, and action items to support successful delivery.
• Updates and manages PMO, SharePoint, and project repository documentation.
• Supports Agile/DevOps processes, including work-item maintenance and sprint documentation.
• Prepares materials and documentation for project reviews, status reporting, and governance activities.
• Coordinates project intake activities and stakeholder information gathering.
• Conducts quality reviews of project documentation and deliverables for completeness and compliance.
• Develops transition documentation, captures lessons learned, and archives project artifacts at closeout.
• Supports customer service and operations improvement initiatives and technology projects.
• Assists with service workflow, intake process, and user experience enhancement efforts.
• Provides project coordination, documentation, and communication support for customer-focused initiatives.

Who are the customers?

Agency business users, the public and WTD.

Associate Degree in Computer Science or similar technical major and four (4) years of experience in software development or systems analysis. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. CAPM certification may be substituted for one (1) year of experience. Employment Requirements

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Working Conditions

Work is mostly performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Supplemental Information