INFORMATION TECHNOLOGY SPECIALIST

IT Specialist plays a key role in administering enterprise systems, resolving advanced technical issues, and supporting department-wide IT projects. This position contributes to the design, implementation, and optimization of core IT infrastructure while serving as a technical escalation point for the Service Desk., * Provides day-to-day technical assistance and support for applications and hardware problems; determines operational, technical, and support requirements for the location, installation, operation, and maintenance of various office equipment.

• Assists in deployment and management of end-user reporting tools and platforms; performs system administration duties including Active Directory, M365, networking fundamentals, and imaging and deployment automation.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring system applications.
• Serves as Tier 2 escalation for complex hardware, software, and network Layer 1 incidents.
• Assists the Service Desk Supervisor in the procurement of computer equipment for yearly deployments; aids in the design, installation, configuration, and deployment stages of yearly departmental hardware rollouts.
• Participates in rotating on-call after-hours support for critical public safety systems.
• Other related duties as assigned.

• Advanced knowledge of computer systems, information technology equipment, and the techniques used in the design of non-automated systems.
• Ability to analyze systems and procedures; strong troubleshooting and root-cause analysis capabilities.
• Ability to deal with situations that involve conceptual or informative ideas and communicate these ideas to others.
• Ability to organize, present, and interpret complex technical data to others; ability to reason abstractly using quantitative concepts.
• Good working knowledge of business process mapping and reengineering, with a basic understanding of networking.
• Regular, reliable, and punctual levels of attendance are essential job functions and expectations of this position.

Physical Requirements

• Must be able to walk, stand, or sit for extended periods of time.
• Must be able to reach, bend, stoop, squat, kneel, twist, or crouch as necessary when performing job duties.
• Required to be able to carry, balance, lift, push, pull, or reach office supplies and/or equipment weighing up to 40 pounds.
• Hearing and vision must be satisfactory to the degree that duties may be performed effectively and safely.

Environmental Conditions

• Majority of work is performed indoors in an office setting but may be subject to outdoor work in all weather conditions., * Four years of enterprise support experience with Information Technology systems.
• Bachelor’s degree in Computer Science, Computer Information Systems, or Business Management a plus.
• Microsoft Certification and A+ required or attainable within 3 months.
• Must have a valid Class C Texas Driver’s License.