GS TI IT MANAGER 1 16482

• Manage team providing service desk support to agency; installing computer hardware and software as well as troubleshooting
• Provide service desk support to agency; installing computer hardware and software as well as troubleshooting.
• Contributes to the development of standards, methods, policies, and procedures
• Plans for and directs installation of new and upgraded equipment
• Evaluate and define customer/system needs and recommend and implement new IT solutions
• Recommends changes to system hardware, software, operations, and facilities to meet standards and agency’s mission
• Develops and maintains IT disaster recovery planning and continuity of operations plan
• Enforces security protocols and oversees the physical security for the agency.

The ideal candidate will be highly motivated and able to prioritize work within the IT Operations Team. The IT Operations Team supports the entire agency and liaises with the Information Technology Services (ITS) agency for continued support. The qualified applicant will have strong customer service skills as well as the ability to train and lead a team., * Some knowledge of management practices (Typically gained by at least two years experience or two college management courses)

• Experience serving as a supervisor or team lead to a technical IT staff in delivering services to end users (Typically gained by 2 years experience)
• Experience participating in developing system procedures and standards (Typically gained by 1 - 2 years experience)
• Experience performing production scheduling and control or qualify assurance (Typically gained by 1 -2 years experience)

Preferred Qualifications - The following experience is preferred but is not required.

• Strong problem-solving skills and attention to detail
• Excellent communication skills
• Experience working with non-technical customers and technical coworkers who may be unfamiliar with certain computer trends and are having problems with resolving customer issues.
• Experience performing physical security assessments
• Considerable knowledge of computer trends, software, capabilities, and terminology.
• At least 1 year of work experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions and recommending the installation and use of applications and system software.

“I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility.”

“My favorite part about working for the Tax Commission are the people I get to work with. It’s become a family, and I’ve made lots of lifelong friends.”, What’s In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF) *, The State of Idaho offers a robust total compensation package for additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html