Microsoft 365 & Cloud Support Specialist

• Provide technical assistance for Microsoft 365 applications and related business systems.
• Troubleshoot routine software, account access, and connectivity issues.
• Assist with configuring Microsoft 365 services, including Outlook, Teams, SharePoint, and OneDrive.
• Support user onboarding, account configuration, and access management.
• Help monitor cloud service performance and identify issues requiring further investigation.
• Assist with cloud migration and deployment activities under the guidance of senior technical staff.
• Document support requests, troubleshooting procedures, and issue resolutions.
• Maintain accurate technical records and update internal knowledge base articles.
• Collaborate with developers, system administrators, and project teams to resolve technical problems.
• Assist with routine system updates and configuration reviews.
• Follow established security practices when handling user accounts and business information.
• Communicate technical updates and recommended next steps to clients in a clear, professional manner., * Opportunities to develop skills in Microsoft technologies and cloud services.
• Exposure to IT consulting and business technology projects.
• Opportunities to learn about cloud migration, system administration, and managed IT services.
• A collaborative environment focused on technical problem-solving and continuous learning.
• Professional development opportunities based on role requirements and business needs.

TAAKE is seeking a motivated and technically skilled Microsoft 365 & Cloud Support Specialist to help support business technology environments, troubleshoot technical issues, and assist with the implementation and maintenance of cloud-based solutions.

The ideal candidate will have a strong interest in cloud technologies, Microsoft applications, and IT service delivery. This role involves assisting clients with technical requests, supporting Microsoft 365 environments, documenting issues, and collaborating with technical team members to maintain reliable and secure business systems.

The successful candidate will be comfortable working through technical problems, communicating with users, and learning new technologies in a collaborative IT consulting environment., * Strong troubleshooting and problem-solving skills.

• Good written and verbal communication abilities.
• Basic understanding of IT infrastructure, operating systems, and cloud computing.
• Familiarity with Microsoft 365 applications and services.
• Understanding of user accounts, permissions, and basic networking concepts.
• Ability to document technical issues accurately.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize tasks effectively.
• Previous experience in IT support, help desk operations, or cloud administration is preferred.
• Relevant education, technical training, or certifications are an advantage.

Preferred Skills

• Familiarity with Microsoft Azure and Microsoft Entra ID.
• Basic knowledge of SharePoint administration and Microsoft Teams configuration.
• Understanding of cloud security and access control principles.
• Experience with ticketing systems and remote support tools.
• Familiarity with PowerShell or basic scripting is a plus.
• Microsoft certifications such as Microsoft 365 Fundamentals or Azure Fundamentals are desirable., Interested candidates should submit their resume through Indeed. Applicants are encouraged to highlight relevant experience with Microsoft 365, cloud platforms, technical support, or IT administration.

We welcome candidates who are dependable, analytical, and eager to help businesses use technology more effectively.

Pay: $26.50 - $31.80 per hour

Expected hours: 40.0 per week, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance