AI Technical Program Manager

• Lead and coordinate the implementation of ServiceNow AI Control Tower (AICT) projects, ensuring alignment with enterprise AI governance frameworks and risk management policies.
• Manage cross-functional teams, including service providers, vendors, and internal stakeholders, to deliver technical solutions on time and within scope.
• Develop and maintain program plans, milestones, dependencies, RAID logs, and KPIs to ensure successful project execution.
• Establish governance processes, decision forums, and stakeholder communication channels to facilitate project transparency and accountability.
• Translate enterprise AI policies into actionable ServiceNow workflows, controls, and dashboards to support compliance and operational efficiency.
• Oversee integration efforts between ServiceNow and various AI platforms, model providers, and security tools to ensure secure and seamless data flow.
• Facilitate lessons learned and continuous improvement initiatives throughout the project lifecycle.
• Manage scope, schedule, quality, security, and compliance risks; resolve technical and operational blockers to maintain delivery momentum.
• Lead and mentor project teams and manage vendor relationships to ensure quality and performance standards are met.

• Proven experience in implementing or leading enterprise ServiceNow AI Control Tower (AICT) initiatives, including AI lifecycle management and governance.
• Strong knowledge of ServiceNow architecture, CMDB/CSDM, ITSM/ITOM, GRC/IRM, integrations, APIs, and reporting tools.
• Hands-on experience with AI and GenAI, LLMs, model lifecycle, AI observability, and related security considerations such as prompt injection and data leakage.
• Experience integrating ServiceNow with AI platforms, security tools, data platforms, and enterprise applications.
• Excellent program management skills, including development of plans, KPIs, and stakeholder management for executive reporting.
• Strong leadership abilities to manage multiple cross-functional teams and vendors effectively.
• Relevant certifications such as ServiceNow Certified System Administrator, Implementation Specialist, PMP, or SAFe/Agile are highly preferred.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is required; advanced certifications in AI governance/risk are a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.