Technology Support Specialist

Technology Support Specialists contribute across multiple areas of IT support, including troubleshooting, user access management, equipment support, onboarding and offboarding, documentation, and technology operations. Responsibilities evolve as experience and expertise grow, progressing from foundational technical support and systems learning to greater ownership of complex issues, process improvements, and contribution to team effectiveness. Requirements:

What You’ll Do

• Provide technology support across hardware, software, systems, and connectivity needs.
• Troubleshoot and resolve technical issues with professionalism, responsiveness, and strong customer service.
• Support user onboarding, offboarding, equipment management, and access-related processes.
• Maintain technology documentation, procedures, and operational standards.
• Partner with internal teams and external vendors to support technology operations and issue resolution.
• Assist with Microsoft 365 applications and end-user support.
• Manage and prioritize support requests while ensuring timely follow-up and resolution.
• Identify opportunities to improve support processes, user experience, and operational efficiency.
• Participate in special projects and initiatives that support departmental and firm priorities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities required of the incumbent in this position.

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and a desire to help others.
• Ability to communicate effectively with both technical and non-technical users.
• Strong organization, prioritization, and time-management skills.
• Ability to manage multiple requests and deadlines in a fast-paced environment.
• A collaborative, team-oriented approach.
• Curiosity, adaptability, and a willingness to learn new technologies and processes.
• Initiative to identify and implement improvements that enhance service and efficiency., * Bachelor’s degree in Information Technology or a related field, or equivalent practical experience.
• Experience supporting end users in an IT support, help desk, desktop support, or similar environment.
• Familiarity with troubleshooting hardware, software, printing, connectivity, and Microsoft 365 applications.
• Experience with ticketing systems, user access management, and technology support processes is preferred.
• Ability to learn new systems and technologies and apply knowledge effectively to support users.

At TCI, technology plays an important role in supporting both our employees and the clients we serve. This position offers the opportunity to build technical expertise, take on increasing levels of responsibility, and contribute to a collaborative team focused on delivering exceptional service and continuously improving the employee technology experience. We offer a comprehensive Total Rewards package that includes competitive compensation, benefits, retirement savings opportunities, paid time off, and professional development support.

TCI Wealth Advisors is an equal opportunity employer and encourages candidates from all backgrounds to apply. We are committed to creating an inclusive environment where everyone can thrive.