Access Control

• Control access to facilities, restricted areas, and government property by verifying credentials, authorization documents, badges, visitor passes, and identification.
• Process employees, visitors, vendors, contractors, and authorized guests in accordance with established access control procedures.
• Monitor entry and exit points to ensure compliance with site security requirements.
• Conduct interior and exterior security inspections and report security concerns, safety hazards, suspicious activities, or procedural violations.
• Verify access authorizations and resolve routine access issues through established procedures and supervisory guidance.
• Maintain awareness of security conditions and promptly report incidents, emergencies, or unusual activities.
• Professionally greet and assist employees, visitors, contractors, government personnel, and VIP guests.
• Provide directions, guidance, and information regarding facility access procedures.
• Maintain a courteous, professional, and service-oriented approach during all interactions.
• Support visitor escort and access procedures as required.
• Communicate clearly and effectively with personnel at all organizational levels.
• Other duties as assigned

• High school diploma or GED required.
• Previous access control, security, military, law enforcement support, customer service, or related experience preferred.
• Experience working in a government, military, industrial, or secured environment preferred.
• Prior experience interacting with the public and providing customer service is highly desirable.
• Must be capable of exercising sound judgment and maintaining composure in stressful situations.
• Obtain and maintain a TS clearance.

Knowledge, Skills and Abilities :

• Knowledge of access control procedures, visitor management practices, and facility security principles.
• Knowledge of customer service practices and professional public interaction techniques.
• Ability to quickly identify and report security concerns, policy violations, and unusual activities.
• Ability to interpret and apply written instructions, post orders, policies, and operating procedures.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to remain professional and effective in stressful, fast-paced, or high-visibility situations.
• Strong observational, organizational, and attention-to-detail skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to work independently while also functioning effectively as part of a team.
• Proficiency with Microsoft Office Suite, electronic access control systems, databases, and standard office equipment.
• Skill in preparing reports, maintaining records, and documenting incidents accurately and thoroughly.