Scrum Master - Hardware Product Manager

Intake and Backlog Ownership

• Serve as the single point of accountability for requests raised into the Product and Program Management organization - including engineering, operations, sales, field service, partners, and customers.
• Triage, categorize, and ensure every incoming request is accurately mapped to the appropriate product backlog item, program work item, or roadmap epic, maintaining clear and auditable traceability between them.
• Maintain data integrity within Azure DevOps, ensuring work items are consistently structured (epics, features, stories), properly linked, and free of duplicates or orphaned requests.
• Track requests through to resolution and communicate status back to the originating stakeholders.

Agile Process Stewardship

• Ensure product managers, program managers, and team leads consistently and correctly apply agile and Scrum practices.
• Coach product owners on backlog refinement, user story writing, and acceptance criteria; coach program managers on integrating agile delivery with program milestones and stage-gate reviews.
• Facilitate core Scrum events (sprint planning, daily stand-ups, sprint reviews, and retrospectives) as well as cross-team events such as backlog refinement, release planning, and quarterly or PI planning, so they deliver value rather than overhead.
• Define, monitor, and report on agile health and delivery metrics such as velocity, cycle time, throughput, predictability, and backlog hygiene to surface process gaps early.

Roadmap and Portfolio Prioritization

• Partner closely with product and program leadership to continuously evaluate and reprioritize backlogs as customer needs, market conditions, and business priorities change.
• Facilitate transparent trade-off discussions when priorities conflict across products or programs, balancing urgency, team capacity, customer commitments, and business value.
• Translate roadmap and portfolio decisions into clear, actionable adjustments in team sprints and backlogs.
• Act as a neutral coordinator across product and program managers to keep the organization aligned and focused on the highest-value work.

Program Delivery Coordination

• Identify, track, and help resolve cross-team dependencies between product, hardware, software, controls, and operations teams.
• Support program managers in maintaining release plans, milestone schedules, and RAID (risks, assumptions, issues, dependencies) logs.
• Provide clear, consistent status reporting that connects sprint-level progress to program milestones and roadmap commitments.

General Scrum Master Duties

• Remove impediments and shield teams from disruption so members can focus on delivery.
• Foster a culture of continuous improvement, collaboration, and accountability.
• Champion transparency through clear, up-to-date dashboards and reporting for teams and leadership.

• 3+ years of experience as a Scrum Master, Agile Project Manager, or in a similar role, ideally supporting product management or a program/project management office (PMO).
• Demonstrated, hands-on experience managing backlogs, work item hierarchies, and workflows in Azure DevOps (ADO).
• Strong working knowledge of Scrum, Kanban, and broader agile frameworks, including experience coordinating multiple teams.
• Solid understanding of the product lifecycle and program management fundamentals - roadmapping, release planning, milestone tracking, and dependency management.
• Enough technical understanding of ON.energy’s products and systems to triage requests, scope and prioritize work, and communicate credibly with engineers. The role does not require hands-on engineering or software development.
• Proven ability to coach and influence managers and peers without direct authority.
• Excellent organizational, facilitation, and communication skills, including presenting status to senior leadership., * Certified Scrum Master (CSM, PSM) or equivalent agile certification; SAFe (SSM, SPC), CSPO, or PMP certification a plus.
• Experience with scaled agile frameworks (e.g., SAFe) and PI planning.
• Experience in a technical or engineering environment delivering products that span software, hardware, and industrial systems.
• Familiarity with reporting and analytics tools (e.g., Power BI) for tracking delivery and portfolio metrics.
• Exposure to energy management systems, battery energy storage, power electronics, or industrial control environments (e.g., SCADA, PLCs) is a plus.
• Fluency in Spanish is a strong plus., Agency Notice: ON.energy does not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of ON.energy. No placement fees or compensation will be paid for unsolicited candidate submissions.

• Competitive salary + annual performance-based bonus eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

For Mexico-based roles - What you’ll get:

• Competitive salary + annual performance bonus eligibility
• Christmas Bonus (Aguinaldo): 30 days
• Major medical expenses and life insurance
• Paid time off and holidays (per local policy)

For all roles:

• Professional development and growth opportunities
• Opportunity to grow with a mission-driven team shaping the future of clean energy
• Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
• Benefits vary by role and location and are subject to change.