Senior Change Specialist

The Change Specialist III provides senior-level leadership for planning, assessing, authorizing, and overseeing complex enterprise-wide IT changes. The role guides the Change Management Program, leads Change Advisory Board (CAB) activities, manages risk around high-impact changes, and improves processes using ITIL 4 principles and post-implementation findings.

The ideal candidate has progressive IT service management experience with a strong focus on change management, a record of managing complex enterprise changes, experience leading CAB meetings, and skill with enterprise change management platforms. Strong communication, risk assessment, stakeholder coordination, and staff mentorship are central to the role.

Experience supporting a DoD Combatant Command or Service Component is preferred. Prior SOUTHCOM or SCITES experience is especially valuable.

Responsibilities include but are not limited to:

• Provide strategic leadership and expert guidance for the planning, assessment, authorization, and implementation oversight of complex enterprise-wide changes.
• Set direction for and continuously improve the Change Management Program using ITIL-informed practices, organizational standards, and measures that reduce risk and service disruption.
• Lead and facilitate Change Advisory Board (CAB) activities, including review and oversight of high-risk change initiatives.
• Develop and refine change policies, procedures, tools, and controls that support consistent and efficient service delivery.
• Conduct comprehensive change risk assessments and develop high-level implementation, communication, and rollback strategies.
• Lead post-implementation reviews and use data-driven insights to identify trends, improve change outcomes, and strengthen the overall process.
• Serve as a strategic liaison among technical teams, business stakeholders, and executive leadership throughout the change lifecycle.
• Coordinate change management with other IT service management processes and promote a proactive, integrated approach to service delivery.
• Ensure change activities follow applicable organizational requirements, standards, and regulations.
• Provide direction, guidance, and mentorship to subordinate staff and junior change management team members.

• Eligible to obtain a Secret clearance, or currently hold an active Secret clearance.
• Bachelor’s degree in Information Technology, Computer Science, or a related field relevant to Change Specialist III duties, or at least nine years of relevant Change Specialist III experience.
• A high school diploma plus four additional years of relevant experience, or an associate degree plus two additional years, may substitute for a bachelor’s degree.
• A relevant master’s degree may receive two years of experience credit; a relevant PhD may receive four years of experience credit.
• At least five years of progressive IT service management experience with significant focus on change management.
• Proven record of managing complex enterprise-level changes, including high-risk change initiatives.
• Strong understanding of ITIL 4 principles and advanced change management practices.
• Experience with enterprise change management tools and platforms.
• Experience leading and facilitating Change Advisory Board (CAB) meetings.
• Ability to assess change risk, plan implementation and rollback approaches, and evaluate outcomes through post-implementation reviews.
• Exceptional communication, leadership, and problem-solving skills, including the ability to influence and collaborate across technical, business, and executive teams.
• Ability to work onsite in Doral, FL.

Desired Qualifications:

• Master’s degree in Information Technology, Cybersecurity, or a related field.
• ITIL 4 Managing Professional or Strategic Leader certification.
• Experience automating change management processes and integrating change practices with DevOps or Agile-informed methods.
• Project management experience, including PMP or a comparable methodology.
• Familiarity with cloud infrastructure, cybersecurity principles, and advanced analytics for monitoring change performance.
• Experience with Risk Management Frameworks and related tools.
• Experience training and mentoring junior change management staff.
• Experience supporting a DoD Combatant Command, such as SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, or SPACECOM, or a Service Component.
• Prior SOUTHCOM or SCITES experience.