IT Onsite Technician

Provide onsite IT support for desktops, laptops, and peripherals

• Troubleshoot and resolve basic hardware and software issues

• Log, track, and update tickets using standard ticketing systems

• Support installations, configurations, and device setups

• Assist with deployments, rollouts, and user onboarding activities

• Maintain accurate service records, inventory, and documentation

• Escalate complex issues to L2 or senior technicians

• Communicate effectively with clients, team members, and management

• Ability to lift up to 50 lbs and travel as needed based on customer demand

• Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions
• Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems
• Ability to troubleshoot basic hardware and software issues
• Strong communication and customer service mindset
• Ability to follow process, document work, and learn quickly
• Familiarity with ticketing systems or service request tools preferred
• Ability to work independently and as part of a team

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Vision Insurance

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers’ behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids’ Family.