Information Technology Support Technician

• This technical position involves responsibility for coordinating information technology activities, services, and functions in a department or among departments
• The incumbent is responsible for providing a variety of staff support services, including equipment installation and maintenance of local and wide area networks. The work is performed under the general supervision of a higher-level employee. The incumbent does related work as required.

Typical Work Activities and Responsibilities:

• Configures equipment and completes cable interfaces, referencing wiring diagrams and technical instructions while using special hand tools and testing equipment to validate proper performance
• Evaluates and recommends acquisitions of information technology hardware and software to meet automation needs
• Participates in the planning for and the installation of information technology equipment such as: computers, iPads, tablets, printers, scanners, monitors, document cameras, interactive panels, phones, etc.
• Keeps informed on new developments in information technology hardware and software and reviews publications and specifications
• Instructs new and existing staff regarding the use of information technology equipment and software
• Operates, monitors, and controls computer network server and peripheral devices
• Studies system and application operating instructions to determine proper equipment setup and run requirements
• Maintains records on machine performance and contacts appropriate technical personnel in the event of machine or software malfunction
• Maintains an accurate inventory of all supported information technology hardware
• Performs normal daily maintenance tasks, such as file backups and restoration, and fire reorganization as required by the various application procedures
• Performs software imaging operations needed to maintain operating systems
• Reports non-repairable equipment to vendor and obtains replacements
• Moves information technology equipment to various locations as necessary
• Supplies substitute information technology equipment with appropriate software while problem information technology equipment are diagnosed and repaired
• Demonstrates and trains users in the operation and maintenance of information technology hardware and software
• Plans, implements and monitors local and wide area networks

• Good knowledge of; information technology hardware and software; local operations of computers and data communication devices; configuration of local and wide area network administration; working knowledge of data processing methodology and techniques, including documentation of data security;

• Ability to; define and recommend computer hardware and software; detect and resolve information technology hardware breakdowns and problems; develop and conduct workshops related to information technology operations and maintenance; deduce problems logically; configure work stations and local and wide area networks; computer literacy; establish and maintain effective working relationships; train others in information technology system operations., * Graduation from a regionally accredited college or university with an Associates Degree in Computer Science, Computer Technology, Data Processing, Information Management Systems, Information Technology, OR

• Graduation from high school or a high school equivalency diploma and TWO (2) YEARS experience involving the maintenance, installation of information technology hardware, software and configuration of networks.

Note: Certificate of Network Administration can be substituted for ONE (1) YEAR of experience. A+ Certificate can be substituted for ONE (1) YEAR of experience, *, Equivalent part-time paid relevant work experience as noted above will be accepted as a minimum of 2 years at 20+ hours per week with being equivalent to one year of full-time experience

• 30 college credits successfully completed with a current enrollment in an Associates or higher degree program in the Information Technology field may be substituted for the required experience as noted above if degree requirement

• Appointment will be rescinded if the requirements are not met within 12 months of application, * Degree must have been awarded by a college or university by a regional, national, or specialized agency recognized as an accrediting agency by the US Department of Education/US Secretary of Education, If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.