IT Support Specialist

We’re looking for an IT Support Specialist who brings strong technical judgment, takes ownership of resolving issues, and communicates clearly with employees at every level. If you enjoy solving technical challenges, supporting others, and finding ways to improve IT workflows, this role offers the opportunity to put those strengths to work.

In this role, you’ll deliver Tier 1, Tier 2, and Tier 3 technical support while helping maintain secure, reliable, and efficient IT operations. You’ll own day-to-day end-user support, laptop provisioning, device management, onboarding and offboarding support, and ticket tracking through Jira. You’ll also support Microsoft 365 services, administer Intune-managed devices, and contribute to process automation and continuous improvement across IT support workflows.

Based in the San Diego area, you’ll work primarily remotely, with an expectation of coming into the office approximately once per week. Additional in-office attendance will be required as needed to support business operations, employee IT needs, meetings, and other responsibilities of the role., * Be the front line of IT support for an office of 50+ users, supporting employees from entry level to the CEO.

• Respond to support requests through email, Teams messaging, and Teams calls.
• Provide primarily remote Windows 11 support, including-but not limited to-analyzing logs, troubleshooting drivers and software, resolving printing issues, changing passwords, and performing updates.
• Support Office 365-including the online user portal, Outlook, Word, Excel, PowerPoint, OneDrive, Teams, and SharePoint-as well as OpenVPN and a variety of SaaS applications.
• Log and track support tickets in Jira with a high level of attention to detail.
• Assist with user onboarding and offboarding through automated, integrated IT/HR workflows.
• Help support network infrastructure, including VLAN management, wireless access point (WAP) deployment, and connectivity troubleshooting.
• Provide in-person conference room support for Teams and Zoom video calls.
• Administer all laptops through Intune.
• Provide Exchange mailbox support.
• Prepare laptops for recycling by erasing hard drives and retiring devices.
• Collaborate with international support personnel working in a different time zone.
• Work from the office as needed to support the ADF team.
• Provide occasional after-hours and weekend support.
• Other duties as assigned.

• Bachelor’s Degree or relevant work experience in a corporate environment.
• 2+ years of corporate IT experience in a technical support role with responsibilities similar to those outlined above.
• Working knowledge of how to solve complex technical issues that may be time sensitive.

Skills & Competencies

• Must work calmly and professionally with users regardless of technical proficiency.
• Must demonstrate ownership and follow through on assigned support issues.
• Must maintain a team-oriented approach.
• Attention to detail required when logging issues, researching solutions, and communicating.
• Must maintain focus on important projects and prioritize.
• Must handle confidential information in a professional and secure manner.
• Must apply AI tools to assist with research, documentation, and problem-solving while validating output for accuracy and completeness.

Preferred Qualifications (Nice to Have):

• A+, Security+ certifications preferred.
• Experience in Financial Services Industry., * How many years of Corporate IT support experience do you have?
• How many years of help desk related Onboarding and Offboarding experience do you have? Please briefly describe your responsibilities.

Experience:

• Corporate tech support role: 2 years (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance