Network/Desktop Engineer

DebtBlue is growing, and we are looking for a versatile, hands-on Network / Desktop Engineer to help maintain, secure, and scale our IT systems. In this role, you will bridge the gap between network engineering, cloud infrastructure, and end-user computing. You will take direct ownership of day-to-day office networking, administration of our Microsoft 365 and Azure cloud environments, and end-user onboarding/offboarding workflows. Working closely with IT leadership, you will ensure our high-energy corporate and contact center teams experience seamless connectivity and rapid technical resolutions every day., · Network Administration & Infrastructure Support: Manage and optimize DebtBlue’s office network infrastructure, including routers, switches, firewalls, and wireless access points across our facilities. Maintain network topology documentation, configure VLANs and VPNs, monitor network performance, and execute regular firmware updates, security patches, and hardware lifecycle refreshes.

· Desktop Support & Lifecycle Management: Deliver Tier 2/3 desktop support for 150-200 local and remote team members across Windows and macOS environments. Diagnose and resolve complex hardware, software, printing, and peripheral issues, ensuring rapid resolution and minimal downtime for all staff.

· Microsoft 365 Administration & Identity Governance: Administer Microsoft 365 services, Exchange Online, Teams, SharePoint, and Microsoft Entra ID (Azure AD). Own end-to-end user account lifecycle management, including smooth onboarding, access provisioning, license allocation, and secure offboarding procedures.

· Azure Cloud Administration: Support and maintain DebtBlue’s Microsoft Azure cloud infrastructure. Assist with managing virtual machines (VMs), virtual networks (VNets), storage accounts, cloud backup routines, and resource monitoring, partnering with senior leadership to optimize performance and cost.

· Device & Security Compliance: Utilize Microsoft Intune / Endpoint Manager to enforce mobile device management (MDM/MAM), configure endpoint security policies, deploy software packages, and verify that all endpoints receive vital OS and security updates.

· Operational Documentation & Mentorship: Document network diagrams, configuration baselines, standard operating procedures (SOPs), and end-user self-service guides. Provide operational guidance and support to junior IT team members.

Are you a proactive technologist who excels at optimizing network infrastructure while delivering top-tier technical support?, This role is designed for a problem-solver who combines solid network administration fundamentals with strong customer service and cloud administration capabilities.

· Professional Experience: 3-5+ years of progressive hands-on IT support and systems/network engineering experience in a corporate setting (preferably supporting 100-300 users).

· Core Networking Competency: Strong practical experience configuring and troubleshooting routers, switches, enterprise Wi-Fi, and firewalls (e.g., Cisco, Meraki, Fortinet, or SonicWall). Solid understanding of TCP/IP, DNS, DHCP, subnetting, VLANs, QoS, VPNs, and network topology mapping.

· Microsoft 365 & Endpoint Expertise: Demonstrated experience administering Microsoft 365 admin centers, Entra ID (formerly Azure Active Directory), Exchange Online, and Intune/MDM. Proven track record managing streamlined user onboarding and offboarding workflows.

· Azure Cloud Hands-On: Direct experience deploying, monitoring, and supporting resources in Microsoft Azure (VMs, NSGs, storage, and monitoring tools).

· Automation & Scripting: Familiarity with PowerShell for administrative automation, bulk user provisioning, and policy management.

· Industry Background: Previous experience supporting a fast-paced contact center, financial services firm, or compliance-regulated environment is an advantage.

Educational Requirements

· Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical work experience.

· Relevant industry certifications are strongly preferred:

· Cisco Certified Network Associate (CCNA) or CompTIA Network+

· Microsoft Certified: Azure Administrator Associate (AZ-104)

· Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or Fundamentals (MS-900)

· CompTIA Security+ or A+

DebtBlue’s Director of IT is a salaried role with bonus eligibility:

• Schedule - Full-time, Monday through Friday, with occasional after-hours maintenance windows or rotational on-call support for critical network incidents.

Benefits

• Medical (PPO), dental, and vision coverage is available
• Group term life, AD&D, and long-term disability (LTD) insurance is available
• Virtual doctor and Employee Assistance Program (EAP) benefits are available
• Voluntary life and short-term disability (STD) insurance is available
• 401(k) retirement plan
• Paid time off (PTO), * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance