Desktop Support Associate - NCAL

frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level. Essential Responsibilities:

• Entry level position performing standard routine and often repetitive work under supervision of other staff.

• Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Microsofts MCP and/or A+ preferred.
• Knowledge of the Microsoft Windows environment; and familiarity with an PC environment. Excellent customer service skills.

Preferred Qualifications:

• Knowledge of computer hardware/software repair and formal training in the computer or electronics industry.
• Associates degree in related field.

Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building B Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: Q01|SEIU|United Healthcare Workers West Job Level: Entry Level Department: KPIT ADMIN - ETS ECS NCAL 2 - 9601 Pay Range: $42.12 - $50.11 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate’s years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.